“…Some classical sets of soft skills are active listening, negotiating, conflict resolution, problem solving, critical thinking, ethics, and leadership skills (Dash, 2001; Gorman, 2000; Isaacs, 1998; Schulz, 1998). Soft skills complement the technical skills of a job (Lewis et al , 2008). According to Goleman (1995) the possession and use of soft skills contributes more to an individual's ultimate success or failure than technical skills or intelligence.…”