Are the days of tourist information centers gone? Effects of the ubiquitous information environment

Lyu, Seong Ok; Hwang, Jinsoo

doi:10.1016/j.tourman.2014.11.001

Cited by 44 publications

(27 citation statements)

References 40 publications

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“…Destinations are therefore working to become intelligent and sustainable tourist destinations by making good use of technologies to inform tourists about the destination, and specifically the services available, thus improving the traveler's experience, benefitting the tourism industry, and improving the quality of life for local residents [6,[32][33][34][35].…”

Section: Sustainable Smart Tourism Destinationsmentioning

confidence: 99%

Sustainable, Smart and Muslim-Friendly Tourist Destinations

2020

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Information and Communication Technology (ICT) tools are perfect for developing tourism. Several countries are making an effort to become smart and sustainable tourist destinations, making it easier for tourists to interact with their environment while at the same time improving the quality of life for local people. There are many studies of this process and the benefits it brings, although most of them approach the subject from a western traveler's point of view. This article aims to study the benefits of being a smart and Muslim-friendly tourist destination. An exploratory study was therefore carried out, including a bibliographical review of over one hundred secondary sources. We analyze the Muslim-friendly online services provided by nine destinations, and one of our principal conclusions is that these online services are of the greatest importance for a destination to be truly Muslim-friendly. We also conclude that such services allow companies to design tailored proposals and promote them through digital channels aimed at Muslim people.

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Section: Sustainable Smart Tourism Destinationsmentioning

confidence: 99%

Sustainable, Smart and Muslim-Friendly Tourist Destinations

2020

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“…In other words, it is a system in which customers place orders for goods or services online and then receive the goods or services at an offline outlet. Accessibility and the ability to share information quickly have led to the rapid growth of mobile commerce connecting suppliers and users via smartphone apps [4,5].…”

Section: Introductionmentioning

confidence: 99%

Determinants of Continuous Intention on Food Delivery Apps: Extending UTAUT2 with Information Quality

2019

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This study empirically analyzes an extended Unified Theory of Acceptance and Use of Technology 2 (UTAUT2) model that augments information quality to identify the determinants of continuous use intention for food delivery software applications. A sample survey of 340 respondents who had ordered or purchased food through delivery apps was used for the analysis. The results indicate that habit had the strongest influence on continuous use intention, followed by performance expectancy and social influence. Furthermore, information quality had an indirect effect on continuous use intention via performance expectancy. Consequently, this study confirms the importance of information quality, performance expectancy, habit, and social influence as factors in inducing users’ continuous use intention for food delivery apps. These findings expand previous research in online-to-offline business in the field of food services and suggest practical implications. Ultimately, the model proposed and validated in this study may be employed as a basis for future research on consumer behavior in the field of food e-commerce services.

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“…In the 1990s, the tourism sector was a pioneer in harnessing ICT and adapting it successfully to business processes (Berné, García-González, García-übeda, & Múgica, 2015). This adaptation involved inter-organization systems, intra-firm operations systems, and the entire management of tourism businesses (Lyu & Hwang, 2015), with these innovations being oriented towards a suitable adaptation of the offer to the needs of consumers (Neuhofer, Buhalis, & Ladkin, 2015). ICT has been shown to be a determinant of cost advantages and product-service differentiation (Law, Buhalis, & Cobanoglu, 2014), and its application in an organization has improved coordination and the control of activities and brought about more effective decision-making.…”

Section: Ict and Tourism Industrymentioning

confidence: 99%