Are You Responsible for Traffic Congestion? A Systematic Review of the Socio-technical Perspective of Smart Mobility Services

Abstract

A large amount of the pollution of modern cities is caused by individual transportation. Hence, many road users suffer from stress, emissions and noise. Smart mobility services can help improving the situation by distributing traffic more consistently across different routes, times, and transportation modes. These services comprise two dimensions, a technical and a socio-technical. The latter addresses the road user's role as data and knowledge provider and stresses the road user's role in actively contributing to relieved traffic. As such, road users display one of the strongest levers to sustainably relieve traffic both in terms of knowledge providers and traffic actors. Using a systematic analysis of 28 publications, we show that existing SMob services show several challenges related to the involvement of road users. We call for more research on SMob services that account for long-term user involvement e.g. by positively influences road users' practices and routines.

How the Discourse of Urban Smart Mobility Portrays the Role of Automobility after ’The End of Car Ownership’

“…Many IS researchers are now addressing challenges related to urban mobility [7][8][9]. After IS researchers entered this area previously occupied by urban geographers, city planners and transport engineers, the framing has most often been in the automotive industry and intelligent transport systems [10][11][12]. The framing is assumptively driven by available research funding, provided by the automotive industry directly or indirectly.…”

“…Through the abundant ubiquity of information technology in contemporary societies [73], IS researchers have come to tackle challenges related to urban mobility [7][8][9]. After IS researchers entered this area previously occupied by urban geographers, city planners and transport engineers, the framing has most often been in the automotive industry and intelligent transport systems [10][11][12]. Clarke et al [13] recently analyzed that IS researchers tend to take a single perspective in their research, "commonly that of the sponsor of the information system that is in focus."…”

Information Integration in a Smart City System—A Case Study on Air Pollution Removal by Green Infrastructure through a Vehicle Smart Routing System

“…Many approaches that attempt to minimise traffic emissions through eco-routing can be found in the literature and all these approaches try to reduce air pollution by minimising energy consumption [14][15][16]23]. However, more can be done not only to minimise emission and air pollution but also to use green components to reduce air pollution.…”

Spielerisch zum Ziel: Initiale Designprinzipien für die nachhaltige Gestaltung von Smart-Mobility-Apps auf Basis einer Marktanalyse

“…Während im Bereich des E-Government Gamification-Elemente bereits als wesentliche Treiber akzeptiert und Designprinzipien erforscht wurden [14], sind derartige Prinzipien für SM-Anwendungen noch weitgehend unerforscht [15]. Wenige Ausnahmen finden sich bei Cheng et al [16] sowie bei Sakamoto und Nakajima [17].…”

“…Sie alle stellten dabei fest, dass diese vergleichsweise einfachen Gamification-Elemente nicht dazu geeignet sind, die langfristige Nutzung einer Anwendung sicherzustellen. Auch Hamari et al [40] und [15] kommen in ihren Arbeiten zu der Erkenntnis, dass die Spiel-Mechaniken umfassend abgebildet werden müssen, um den Effekt einer langfristigen Nutzung zu generieren. Um dieses komplexe Thema für den Bereich von SM zu untersuchen, werden im Kapitel der Marktanalyse die Gamification-Elemente der vorhandenen SM-Apps geprüft und klassifiziert.…”