Artificial Intelligence-Based Technological-Oriented Knowledge Management, Innovation, and E-Service Delivery in Smart Cities: Moderating Role of E-Governance

Abstract

The fundamental goal of this research is to investigate the quantitative relationship between technology-oriented knowledge management, innovation, e-governance, and smart city performance using knowledge management-based service science theory and diffusion of innovation theory. Previous research has found a connection between knowledge management, innovation, e-governance, and e-service delivery. We believe these are not only direct connections but also contextual and interactive relationships, so we explored the significance of innovation as a mediator between knowledge management and e-service delivery. Furthermore, we investigated the moderating impact of e-governance on the relationship between innovation and e-service delivery. A survey questionnaire was administered to the population of public officers, entrepreneurs, and citizens, from metropolitan cities for data sampling, and SPSS was applied to analyze data of 569 participants collected from South Korea, Pakistan, Japan, and Bangladesh. We discovered from the analysis that the direct relationships are contextual because innovation mediates the relationship between knowledge management and e-service delivery, and e-governance plays a moderating role in the relationship between innovation and e-service delivery. Based on the outcomes from quantitative analysis, all our proposed hypotheses in this study were supported significantly.

Investigating the multifaceted dynamics of cybersecurity practices and their impact on the quality of e-government services: evidence from the KSA

“…A comprehensive review of related work reveals consistent evidence supporting the hypothesis that technological infrastructure indeed has a positive influence on cybersecurity practices in the context of e-government (Bokhari and Myeong, 2023;Putro et al, 2023). They emphasize the pivotal role of robust technological infrastructure in fortifying cybersecurity defenses within e-government frameworks.…”

Exploring the Symbiotic Relationship between Digital Transformation, Infrastructure, Service Delivery, and Governance for Smart Sustainable Cities

“…Specifically, it can improve decision-making processes in public healthcare and educational culture, while also offering practical tools for streamlining different management processes, for example, online motor vehicle registration, driver's license renewal, passport renewal, obtaining copies of birth/marriage certificates, etc. [163]. Nevertheless, the data-driven decision-making power of digital technology empowers organizations to understand preferences, predict demands, and enhance services [156][157][158].…”

“…Also, overcoming organizational resistance to change is another challenge, as employees may hesitate to adopt new tools or workflows, potentially impeding successful digital implementation [154]. Furthermore, while certain services provided by AI are preferred, there are still specific services that remain exclusively within the domain of human capabilities [163]. Despite these challenges, digital transformation opens avenues for enhanced people/stakeholder engagement.…”

“…The timely processing of data enhances decision-making efficiency and facilitates more effective management practices. Furthermore, it promotes better dissemination of regulatory norms, resulting in improved outcomes in regulatory mechanisms such as taxation [163]. Essentially, governance structures now can enhance policy formulation, allocate resources more efficiently, and implement programs effectively by identifying trends, measuring policy impact, and adapting strategies based on real-time information, ultimately contributing to smart sustainable urban development [165,182,183].…”

“…Participation and Accountability E-governance and digital platforms have the potential to significantly enhance citizen participation and accountability within governance structures [9,150]. Additionally, access to current and real-time information enabled by AI contributes to higher performance across social sectors like health, education, and social welfare, ultimately cultivating a positive perception of a modern and dynamic government among the public [163]. The rise of e-government services streamlines service delivery by enabling people to access government services, submit applications, and conduct transactions digitally.…”