Artificial intelligence opportunities and challenges for enterprise management: a review and research hotspot

Abstract

Artificial intelligence(AI) is being integrated into enterprises' strategy for improving management performance, while many managers do not know the focus of AI research, nor do they know what specific aspects AI is applicable to and the possible impact. The main purpose of this research is to analyze the change that brought by technologies based on AI on enterprise, to determine the compound effect on enterprise management reform. This paper proposes a framework for fully understanding the opportunities and challenges on enterprise management reform brought by AI to help companies break down their prejudices about AI. Through bibliometrics method and literature review, we find that AI applications can promote the beneficial changes of the three relationships in enterprise management, including the relationship between enterprises and customers, superiors and subordinates, as well as the relationship between traditional production factors and data factors. Meanwhile, enterprises may face difficulties in security and privacy, law and ethics, and culture and talent. All in all, enterprise management will embrace the opportunities of innovation in theory and practice in the era of AI if we can effectively prevent or deal with the possible problems.

Innovation of Enterprise Management in the Era of Artificial Intelligence

“…The development and utilization of AI have become strategic priorities for China's growth in this new era, and during ongoing reforms, reliance on AI is crucial. In the current context of significant transformation in AI, enterprises of all kinds are striving to integrate their operational management models with the development of AI, thereby ushering in new opportunities and challenges in enterprise management [1].…”