2006
DOI: 10.1016/j.comcom.2005.12.013
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Assessed quality of service and voice and data integration: A case study

Abstract: Quality of service (QoS) can be defined in many ways and can include various aspects and performance metrics. Assessed QoS reflects customer experiences about service and expectations in terms of costs, support of innovative features and return of investments. The adoption of a solution where voice and data are integrated into an IP-based network infrastructure leads users to a new degree of satisfaction having a bad impact on users' opinion in terms of Assessed QoS. In this paper, we present a practical case … Show more

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Cited by 4 publications
(4 citation statements)
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“…A study that attempted to establish the cost of a VoIP deployment found this to be significantly cheaper than that of a traditional phone setup in all aspects of cabling, training, management, maintenance, telephone traffic and connection. (Corte et al, 2006). Another general problem raised by the participants was the complexity of some ICT support systems introduced within projects that sometimes require specialist knowledge not always available on site.…”
Section: Problems Identifiedmentioning
confidence: 99%
“…A study that attempted to establish the cost of a VoIP deployment found this to be significantly cheaper than that of a traditional phone setup in all aspects of cabling, training, management, maintenance, telephone traffic and connection. (Corte et al, 2006). Another general problem raised by the participants was the complexity of some ICT support systems introduced within projects that sometimes require specialist knowledge not always available on site.…”
Section: Problems Identifiedmentioning
confidence: 99%
“…Issues of cost are valid, as the implementation of a converged network running voice, data and video would require investment, however a study of the costs of a VoIP setup found the cost significantly cheaper than that of a traditional phone setup in all aspects of cabling, deployment, training, management, maintenance, telephone traffic and interconnection apart from data/voice devices, i.e. the cost of IP phones (Corte, A., et al, 2006). The reliability of the converged network and the quality of voice calls are issues across all sectors where the technology is deployed.…”
Section: Construction Industry Perception Of Voipmentioning
confidence: 99%
“…The survey identified that there was an important shift in the emphasis of network convergence from cost-cutting to value-creation (AT&T, 2005). Researchers have identified some advantages of convergence as (Corte, A., et al, 2006):…”
mentioning
confidence: 99%
“…In a simpler term, it converts voice signal which is analogue to a digital signal in your telephone before compressing and encoding it into long strings of IP packets for upward transmission over the IP network to the receiver. At the receiving end, the received IP packets reassembles in order before decompressing and processing through the use of a Digital to Analogue Converter (DAC) to generate the initial signal transmitted [2]. Its existence is basically based on two fundamental technologies, the telephone and the internet.…”
Section: Voice Over Ip (Voip)mentioning
confidence: 99%