Assessing and building municipal open data capability

Habib, Abdulrahman; Prybutok, Victor R.; Philpot, Denise

doi:10.1007/s10257-021-00539-y

Cited by 6 publications

(3 citation statements)

References 44 publications

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“…They conclude that the ODR framework has the potential to assist governments and organizations in increasing community participation, introducing creative new services, and presenting open data as a component of their competitiveness. This study appears to provide useful insights into how open data might help cities and organizations throughout the world enhance services and community participation [41].…”

Section: Accessibility and User Experience Of Open Datamentioning

confidence: 95%

Synchronization and Standardization of Open Data Platforms: A Systematic Literature Review

Hyseni,

Bexheti

2024

TEM Journal

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This study is a systematic review that intends to improve our knowledge of the ideas of open data synchronization and standardization by reviewing the methodology and instruments utilized in previous studies through a careful examination of accessible literature. The methodology of this study was developed in several key phases. Firstly, a search was conducted in electronic databases to identify relevant studies in the field for Open Government Data (OGD). After identifying the studies, they were carefully reviewed through an initial abstract-based screening process. In the next phase, the research design and sample used in each identified study were analyzed to assess their quality and reliability. Subsequently, data from the studies were analyzed and categorized into various categories, including the usability of open data, synchronization, scalability, and reliability. The gained results highlight the importance of open data in our information-driven society. Open data positively impact transparency, anti-corruption efforts, and free access to information. To achieve these benefits, it is crucial to standardize and license open data, giving priority to their usability. The study underscores the importance of open data for transparency, innovation, and citizen engagement. Despite the disadvantages, this technology has the potential to change how governments and society use data.

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Section: Accessibility and User Experience Of Open Datamentioning

confidence: 95%

Synchronization and Standardization of Open Data Platforms: A Systematic Literature Review

Hyseni,

Bexheti

2024

TEM Journal

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“…Comcast was able to better inform its call center operations about the problems and issues faced by customers (Habib, Prybutok, & Philpot, 2022). • Create high-performance customers by enhancing the clarity of their roles, their motivation, and their ability to perform their roles: Customers should be clearly informed about their roles and responsibilities so that they can be served better by companies (Osei-Frimpong, McLean, Wilson, & Lemke, 2020).…”

Section: Coproduction By Customersmentioning

confidence: 99%

The New Service Realities

Mandal

2024

Journal of Business Ecosystems

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Companies require superior services to succeed in the competition. They realize and understand the new service realities in the 21st century. The objective of the study is to analyze the various aspects of the reality. The methodology adopted is a conceptual analysis of the realities and the strategies and initiatives adopted by companies. The new service realities relate to increasing roles of technology, customer empowerment, customer co-production, and the need to satisfy both customers and employees. Enlightened companies adopt several strategies and initiatives to deal with the realities. Academicians should analyze the realities and suggest effective ways of dealing with the realities. Practicing managers focus on adopting strategies and initiatives which are effective in dealing with the new realities, developing effective customer relationships, and in achieving business excellence in the long run.

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“…On the basis of reviewing previous studies, this paper summarizes the research space of this study from three aspects. First, the research focuses on a macro research perspective, such as government data open platforms or evaluation research [3,6,10], and lacks research on specific topics. Second, in the study of government data performance, most of them use a certain theory to analyze the advantages and obstacles, and there are few empirical studies.…”

Section: Literature Reviewmentioning

confidence: 99%

Understand the Key Factors and Combination Paths of Chinese Government Data Governance Performance

Lei¹,

Cheng²,

Gong³

2022

Proceedings of the 2022 2nd International Conference on Modern Educational Technology and Social Sciences (ICMETSS 2022)

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Countries around the world attach great importance to the performance of government data governance. However, existing research has not established a systematic analysis framework, and the interpretation of government data governance performance is limited. Therefore, from the perspective of institutional theory, public value theory and resource-based theory, this paper constructs an analytical framework for value goals, institutional environment and government capacity, and uses data service utilization variables, policy environment support, public demand pressure, government financial capacity and Leadership is highly valued as a condition variable. The fuzzy set qualitative comparison method is used to analyze the configuration of 31 provincial-level government data governance cases in China. The study finds that the performance of government data governance is affected by multiple factors, including three types of leadershipdemand, system-goal, and comprehensive driving. The class combination path promotes high performance of government data, while the non-high performance 3-class generation mechanism is completely different.

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Assessing and building municipal open data capability

Cited by 6 publications

References 44 publications

Synchronization and Standardization of Open Data Platforms: A Systematic Literature Review

Synchronization and Standardization of Open Data Platforms: A Systematic Literature Review

The New Service Realities

Understand the Key Factors and Combination Paths of Chinese Government Data Governance Performance

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