2019
DOI: 10.1016/j.jbef.2019.02.005
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Assessing consumer literacy on financial complex products

Abstract: Financial education has become an important research topic, due to the growth of a wide range of investment products available in online banking. The individuals are exposed to highly complex financial products without understanding the risk and what product is suitable for them. This study investigates and measured the financial education of individuals in complex financial products. A quiz game was developed for a bank website to measure 1,597 bank clients in complex products literacy. The survey also enable… Show more

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Cited by 38 publications
(28 citation statements)
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“…All data points were done in biological quintuplicate with four repetitions in the central point. In order to design the experiment and to analyze data, the software Protimiza Experimental Design [41] was used.…”
Section: Central Composite Rotatable Design Analysismentioning
confidence: 99%
“…All data points were done in biological quintuplicate with four repetitions in the central point. In order to design the experiment and to analyze data, the software Protimiza Experimental Design [41] was used.…”
Section: Central Composite Rotatable Design Analysismentioning
confidence: 99%
“…Poor financial literacy is a global issue (Fürstenau and Hommel, 2019; Rodrigues et al , 2019) that has a negative impact on consumers' ability to make informed financial decisions (Bajoa and Barbi, 2018). It has been documented that those with poor financial literacy are more likely to have costly mortgages (Gathergood and Weber, 2017; Lusardi, 2019, as cited in Moore, 2003).…”
Section: Introductionmentioning
confidence: 99%
“…Ahora bien, la clasificación de simple o complejo puede resultar ambigua, pues un producto simple para un profesional puede ser difícil de comprender para un cliente que no cuenta con suficientes conocimientos: es así como el grado de educación financiera de una población y su experiencia en el campo de las inversiones juegan un papel fundamental, principalmente en un entorno en el que la innovación financiera lleva a una rápida creación de nuevos productos financieros y a constantes desarrollos de nuevos canales tecnológicos para su negociación (Gaurav, Cole & Tobacman, 2011;LaPlante & Paradi, 2015;Rodrigues, Oliveira, Rodrigues & Costa, 2019).…”
Section: Perfilamiento De Productosunclassified