“…The ‘cost’ dimension of financial inclusion is usually described as comprising the monetary and nonmonetary costs of accessing and using financial services, such as bank fees or proximity (Arora, 2010). Finally, the ‘quality’ dimension assesses whether financial services meet consumers' needs and, more importantly, how well informed and protected consumers are (e.g., Amidžić, Massara, & Mialou, 2014; Mialou et al, 2017; Queralt, 2016).…”