Assessing Customer as a Key in Resource Management for Measuring Productivity of Financial Services-A Comparative Study of SBI &amp; HDFC BANKS

Joseph, Sebastian; Frederick, Abhishek Janvier

doi:10.32381/prod.2020.61.03.5

PROD

2021

DOI: 10.32381/prod.2020.61.03.5

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Assessing Customer as a Key in Resource Management for Measuring Productivity of Financial Services-A Comparative Study of SBI & HDFC BANKS

Sebastian Joseph¹,

Abhishek Janvier Frederick²

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Assessing Customer as a Key in Resource Management for Measuring Productivity of Financial Services-A Comparative Study of SBI & HDFC BANKS

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