Assessing E-service Quality of Digital Libraries

Hwang, Jae-Young; Lee, Eung-Bong; Kim, Jong-Hwan

doi:10.4275/kslis.2007.41.3.055

Cited by 4 publications

(1 citation statement)

References 22 publications

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“…This model also provides a suitable tool for people to correctly construct and analyze the book publishing network of modern Chinese libraries. As the saying goes, "the use of the term "Socio-Technical Interaction Network" is to understand the complex system of social technology, emphasizing the interactive characteristics that exist between people, people and devices, and even between technological structural units and political trends" (Wang, 2007) there is a lack of understanding of the STIN, the combination of natural technology and social technology in the book publishing network of modern Chinese libraries would be like a lack of appropriate lubricants or adhesives, which would not appear so harmonious and stable, achieving the expected effect of literature dissemination and knowledge exchange.…”

Section: )mentioning

confidence: 99%

The Social Technology of the Book Publishing in Modern Chinese Libraries: Taking the Laws and Regulations at That Time as an Example

Xirong,

Tongxin

2024

CSM

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The book publishing of modern Chinese libraries is a Socio-Technical Interaction Network (STIN), which, together with other STIN, forms a larger STIN. On the basis of describing the laws and regulations related to libraries and publishing in modern China, this paper constructs and analyzes the STIN of book publishing in modern Chinese libraries, and point out that these laws and regulations are a kind of “social technology”, that is, the social elements of this network; it, along with other social elements and various natural technological elements, constitutes the “broad technology” of book publishing in modern Chinese libraries.

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Section: )mentioning

confidence: 99%

The Social Technology of the Book Publishing in Modern Chinese Libraries: Taking the Laws and Regulations at That Time as an Example

Xirong,

Tongxin

2024

CSM

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A Study on Service Quality Measurement of Digital Libraries with DL-SQI Model

Hwang¹,

Lee²

2010

Journal of Information Management

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Developing LCSI(Library Customer Satisfaction Index) Lite for Public Library

Oh¹

2013

Journal of the Korean Society for Library and Information Scien

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This study tries to develop the so-called LCSI (Library Customer Satisfaction Index) Lite for public library which can be used easily in the fields as a simplified model. Its conceptual model is developed from the former research about library service quality and customer satisfaction. Based on the analyses on the twenty Delphi-type AHP questionnaires both from the library researchers and from the public library practitioners, and on the analysis and testing of the structural equation model using the data from the more than 800 user questionnaires, it suggests a model which consists of total 15 items-namely 8 items for service quality (2 for personnel, 4 for library resources and services, 2 for facilities and environment), 3 items for customer satisfaction, and 2 items for loyalty. Library Satisfaction Index for public library will be calculated by the sum total of service quality (50%), customer satisfaction (40%), and loyalty (10%).

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Assessing E-service Quality of Digital Libraries

Cited by 4 publications

References 22 publications

The Social Technology of the Book Publishing in Modern Chinese Libraries: Taking the Laws and Regulations at That Time as an Example

The Social Technology of the Book Publishing in Modern Chinese Libraries: Taking the Laws and Regulations at That Time as an Example

A Study on Service Quality Measurement of Digital Libraries with DL-SQI Model

Developing LCSI(Library Customer Satisfaction Index) Lite for Public Library

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