Assessing Pragmatic Interoperability for Process Alignment in Collaborative Working Environment

Abstract

Abstract. This paper is an extension of our previous study on pragmatic interoperability assessment for process alignment. In this study, we conduct four case studies in industrial companies and hospitals in order to gather their viewpoints regarding the concerns when condensing process alignment in a collaborative working environment. Used techniques include interview, observation, and documentation. The collected results firstly are summarised into three layers based on our previous developed pragmatic assessment model, and then are transformed into the elements which constitutes the purposed method, and finally based on the summarised results we purpose a method for assessing pragmatic interoperability for process alignment in collaborative working environment. The method contains two parts: one gives all the elements of pragmatic interoperability that should be concerned when considering process alignment in collaborative working environment, and the other one is a supplementary method for dealing with technical concerns.

Studies in Organisational Semiotics: A Systematic Literature Review

“…Concerning the data lifecycle, [27] showed a way to use the six layers in the different stages of the data lifecycle and with different stakeholders, consequently they could map design issues or questions that make the data lifecycle more explicit. Regarding the interoperability, [35] developed the concepts of semiotic interoperability ground on the SF.…”

A framework to evaluate the interoperability of information systems – Measuring the maturity of the business process alignment

“…The evaluation of interoperability is a growing concern in various research domains, and much research has contributed to this area. Many researchers have developed frameworks for the evaluation of interoperability, and our previous work (Liu et al, 2013(Liu et al, , 2015(Liu et al, , 2018 conducted a detailed comparative review of the existing approaches from six perspectives (physical, empirical, syntactic, semantic, pragmatic and social). The results reveal that most do not fully address the interoperability issues at the pragmatic level, at which an organisation's business processes, policies, behaviour and culture are considered.…”

The Social Layer of Stampers Ladder: A Systematic Approach to the Soft Edge of Organizational Transformations

“…Liu, Li and Liu following Stampers semiotic framework state that we have semiotic interoperability if signs among systems are successfully communicated in all the six levels Stamper distinguishes. Thus, every sign aspect is covered [3], [4]. Their interest concentrates on five of the six levels: physical world, empirics and syntactics, taken together under the label 'technical', semantic and pragmatic interoperability.…”