Assessing social media use in Dutch municipalities: Political, institutional, and socio-economic determinants

Faber, Bram; Budding, Tjerk; Gradus, R.H.J.M.

doi:10.1016/j.giq.2020.101484

Cited by 52 publications

(36 citation statements)

References 63 publications

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“…By including variables like trust in government, trust in social media ecology (which were merged into trust in institutions in this particular study) and social media anxiety, we also address citizens' awareness of political and institutional opportunities and constraints in which social media platforms are being used and in which use of technology may have detrimental impacts for its users, especially in an authoritarian governance regime. Second, with a focus on citizens' side of the story of social media adoption, we have complemented existing literatures that focus on adoption of social media platforms by government agencies (Silva et al 2019, Bonsón et al 2012, Faber, Budding & Gradus 2020, Bonsón, Perea & Bednárová 2019, Agostino 2013, Hofmann et al 2013.…”

Section: Conclusion and Discussionmentioning

confidence: 99%

Weibo to the Rescue? A study of social media use in citizen–government relations in China

Homburg

Moody

2021

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Purpose In this study, the authors explain citizens’ adoption of social media in citizen–government relations in China, a country that blends an authoritarian governance regime with limited tolerance of and responsiveness to online citizen participation. Design/methodology/approach Original survey data were gathered using a vignette survey among 307 respondents living in the People’s Republic of China. Multivariate analysis of the data was used to test four hypotheses and identify antecedents of Chinese citizens’ social media adoption for “thin” participation purposes. Findings Citizens’ perceived impact of “thin” participation, citizens’ skills and capabilities and citizens’ trust in institutions are significantly associated with citizens’ social media adoption. Social media anxiety was found not to be associated with Chinese citizens’ social media adoption. Research limitations/implications This study demonstrates how vignettes can be used to study adoption of technological and institutional innovations in an authoritarian governance regime and how in this context existing adoption theories can be extended with notions of institutional trust to adequately explain citizens’ adoption of technological and institutional innovations in citizen–government relations. Social implications Although some argue that social media activity could potentially mitigate democratic deficits caused by the state, in the case of China, the intertwinement of state and social media platform renders this argument unsustainable. Originality/value This study is one of the few systematic survey studies focusing on Chinese citizens’ adoption of social media in citizen–government relations.

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Section: Conclusion and Discussionmentioning

confidence: 99%

Weibo to the Rescue? A study of social media use in citizen–government relations in China

Homburg

Moody

2021

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“…As mentioned above, certain contributions point to a wide enthusiastic movement regarding local governments' communication on social media in European countries. For instance, in the Netherlands, 378 out of 380 municipalities had a Twitter account in 2018 (Faber, Budding & Gradus, 2020). In contrast, only 70% of all Swiss cities were present on social media platforms at the end of 2018, and 40 of them had signed up for one account only (27%).…”

Section: Contextmentioning

confidence: 99%

Digital communication in Swiss cities: A closer look at the low adoption and usage of social media platforms in a technologically advanced and innovative country

Mabillard

Zumofen

Keuffer

2021

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While a vast majority of local governments in Europe are communicating on social media, the situation differs in few states. Although Switzerland is often depicted as a technological advanced and innovative country, cities are still largely resisting the temptation to share information on social media platforms. In this study, we rely on a survey distributed to the communication managers of all cities over 10,000 inhabitants in Switzerland to uncover the reasons explaining this behavior. This approach is preferred to understand what motivates or prevents cities from communicating on social media, focusing mainly on perceptions of risks related to these platforms. Results indicate that some factors identified in the literature on public sector organizations slow down the social media adoption and usage at the local level; but interestingly, the conservative approach to social media preferred by numerous cities also plays a major role in explaining cities’ absence on these platforms.

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“…For instance, competition intensity shapes technology use and adoption decisions among NPOs [79]. Sometimes, it's the political and socio-economic factors such as loci and population demographics [54]. From the perspective of the organisation-environment relationship, environmental capacity, environmental dynamism, and environmental complexity tend to influence organisational structures [83], such as the organisation's technology use capabilities and functional performance [84].…”

Section: An Ecological Systems Perspective In Building Ocr On Cosnpsmentioning

confidence: 99%

Building Organisation-Community Relationships in Co-Creative Social Networking Platforms: An Ecological Systems Perspective

Kang¹,

Namisango²

2021

Digital Service Platforms

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Nonprofit organisations use social networking platforms to interact, engage, and build productive relationships with target audiences for co-created outcomes. This chapter pursues two interrelated objectives: First, it identifies key stages in the growth of organisation-community relationships on co-creative social networking platforms. Second, it discusses the multi-levelled factors influencing these relationships at the respective stages. To achieve these objectives, we make a general review of scholarship on nonprofit use of social media, social networking platforms for co-creation, and organisation-public relationships on social media. We used the ecological systems perspective to identify the internal and external environmental influences on organisational relationships in social networking platforms. This chapter presents three abstract stages of organisation-community relationships: emergence, growth, and collapse, based on existing empirical observations and theoretical perspectives. We reveal four levels of ecological-based factors that influence different stages of organisation-community relationships on co-creative social networking platforms. We indicate the potentially strong and weaker influences on organisational relationships.

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Assessing social media use in Dutch municipalities: Political, institutional, and socio-economic determinants

Cited by 52 publications

References 63 publications

Weibo to the Rescue? A study of social media use in citizen–government relations in China

Weibo to the Rescue? A study of social media use in citizen–government relations in China

Digital communication in Swiss cities: A closer look at the low adoption and usage of social media platforms in a technologically advanced and innovative country

Building Organisation-Community Relationships in Co-Creative Social Networking Platforms: An Ecological Systems Perspective

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