“…Current literature on the challenges of heritage conservation (Ashley, Osmani, Emmitt, Mallinson, & Mallinson, 2014;Gonçalves, Mateus, & Silvestre, 2019;Perovic, Coffey, Kajewski, & Madan, 2016;Roy & Kalidindi, 2017) identifies a performance gap between conservation intentions and its actual implementation in the design and construction stages. In common, these studies point to the behaviour of the different stakeholders in the processfrom decision-makers to occupantsas the leading cause for the performance gap.…”