“…The presence of an online instructor is necessary to ensure the learn- In line with the growth of Malaysia MOOC, there are over 612 courses with the enrollment approximately 400 thousand students around the globe (Open Learning Global, 2018). The massive growth of this phenomenon alerts researchers in the field to investigate the acceptance and the effectiveness of learning online due to the issues of students' feeling of isolation, boredom, and withdrawal from course (Baharudin, Nasir, Yusoff, & Surat, 2018;Bowers & Kumar, 2015;Khalid, 2014;Khalid & Quick, 2016;Rovai & Downey, 2010), and dissatisfaction (Khalid & Quick, 2016;Rovai & Downey, 2010;Sorden & Munene, 2013). There are models commonly used like Technology acceptance model (TAM), and Unified theory of Acceptance and Use of Technology (UTAUT) to measure the level of acceptance and perception toward technology.…”