“…Another possibility, based on past research into differences in novice and expert problem-solving (Chi, Glaser, & Rees, 1982;Gick, 1986;e.g., Bransford, Brown, & Cocking, 1999), is that deficiencies in students' problem-solving processes contribute to their failure in gateway courses. In order to explore how students go about solving disciplinary problems, and why they fail, we conducted an exploratory empirical study in which we recorded four pairs of introductory chemical engineering students as they solved material balance problems (Zollars, Hundhausen, & Stefik, 2007). This process involves three key steps: (a) creating a process flow diagram that models the chemical process described in the material balance problem; (b) creating a corresponding system of mathematical equations; and (c) solving the equations for the unknowns.…”