Assessing the Benefits of a One-Stop Medical and Financial Support Program: From the Standpoint of Patients of Eduardo L. Joson Memorial Hospital in the Philippines

Santiago, Janneth D.; Vasallo, Rossana M.; Dionisio, Melody R.; Binuya, Francisca R.; Casimiro, Rosemarie R.; Ramos, Vilma B.

doi:10.5296/jpag.v11i4.19241

Cited by 2 publications

(2 citation statements)

References 9 publications

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“…The ratings can be attributed to the convenience that the different agencies by which they needed to approach for assistance are found in one setting. This was explained by Santiago et al (2021) stating that the program seeks to improve convenience.…”

Section: Resultsmentioning

confidence: 99%

“…The Law carries out the government's pledge to institutionalize the creation of a onestop shop where patients can access the medical and other financial aid offered by various authorities which can be done through a program or system mechanism like streamlining the business process. The study by Santiago et al (2021) revealed positive feedback on the services of the Malasakit Center. The Center's improved service accessibility was highlighted by the outcome.…”

Section: Measures To Continuously Improve the Level Of Satisfaction O...mentioning

confidence: 96%

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Patient Satisfaction on Services Rendered by Malasakit Center in Amang Rodriguez Memorial Medical Center

Habon¹,

Jamandre²,

Malco³

et al. 2023

IJMABER

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This study was carried out to determine the level of patient satisfaction with the services rendered by the Malasakit Center in Amang Rodriguez Memorial Medical Center. It aimed to identify the service frequently requested by the patient and/or their representative and its frequency, as well as the level of satisfaction. This study employed descriptive research to describe the nature of the situation that existed in the study together with a survey questionnaire as the research instrument tool. The 125 respondents were selected through convenience sampling. The findings of this study revealed that most of the patients and their representatives’ access Malasakit centers with the query on the document requirement. Eight other services were also sought from the Malasakit Center such as medical help/aid, follow up and status of the documents submitted. These services were rated with a high level of satisfaction with a weighted mean rating of 3.84. The study concluded that various services were accessed by the patients and/or patients' representatives. The patients' and/or patients' representatives' degree of satisfaction with the service of the Malasakit Center at the Amang Rodriguez Memorial Medical Center is extremely high or highly satisfactory. The health practitioners will be educated and equipped to handle the services provided by the Malasakit Center as a result of these measures.

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Section: Resultsmentioning

confidence: 99%

Section: Measures To Continuously Improve the Level Of Satisfaction O...mentioning

confidence: 96%

Patient Satisfaction on Services Rendered by Malasakit Center in Amang Rodriguez Memorial Medical Center

Habon¹,

Jamandre²,

Malco³

et al. 2023

IJMABER

View full text Add to dashboard Cite

show abstract

Philippine Charity Sweepstakes Medical Assistance Program Insights for Sustainable Implementation

2023

BJAH

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The Philippine Charity Sweepstakes Office is mandated to promote the health and well-being of Filipinos. This study determined the challenges encountered by the beneficiaries of the Medical Assistance Program (MAP) of PCSO in terms of expectation and performance. Likewise, it looked into the level of MAP implementation in terms of product, environment, and delivery, and if differences exist in the level of implementation as perceived by the respondents when grouped according to profile such as gender, age, civil status, highest educational attainment, estimated monthly family income, and amount of medical assistance received. It also determined if the challenges encountered by the respondents act as predictors of their perception of the level of implementation of MAP. This was a descriptive study, which utilized a validated and reliability-tested researcher-made survey questionnaire. The 321 respondents consisted of the beneficiaries of the MAP program who, at the time of data collection, were at the hospital help desk, processing their application for medical assistance. The data were processed using the Statistical Package for Social Sciences and employed tools such as frequency, percentage, mean, Analysis of Variance, and Linear Regression. The results revealed that challenges encountered by the respondents were less challenging and the level of implementation was highly implemented. Subsequently, no significant differences were established in their perception of the level of implementation of MAP when grouped according to profile but their challenges encountered act as predictors of their perception of the level of implementation of the Medical Assistance Program.

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Assessing the Benefits of a One-Stop Medical and Financial Support Program: From the Standpoint of Patients of Eduardo L. Joson Memorial Hospital in the Philippines

Cited by 2 publications

References 9 publications

Patient Satisfaction on Services Rendered by Malasakit Center in Amang Rodriguez Memorial Medical Center

Patient Satisfaction on Services Rendered by Malasakit Center in Amang Rodriguez Memorial Medical Center

Philippine Charity Sweepstakes Medical Assistance Program Insights for Sustainable Implementation

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