Assessing the E-Government Maturity for Public Sector Innovation in Developing Countries: Case of National Informatization Assessment Tool (NIAT)

Abstract

This paper presents a new approach to assess the e-Government maturity with an aim to facilitate public sector innovation in developing countries. NIAT takes a rare approach to comprehensively assess the needs and capabilities by a participatory measure. It provides a standardized assessment process in order to ensure the quality of data. NIAT contributes to the service innovation by providing improved contents for e-Government services and identifying priorities of ICT strategy. It also stimulates organizational innovation in the public sector by building capacity of stakeholders across governmental silos and sectors. NIAT is a toolkit for quick deployment of ICT strategy and action plan grounded on actual experiences of e-Government developments in Korea. By offering a proven, pre-costed pool of projects readily applicable in practice, NIAT allows an accelerated prioritization of the relevant projects. In addition, the participatory process involving key actors in the government is a consensus building mechanism to generate political buy-ins for the project chosen.

The Adjusting Influence of Social Media’s User-Generated-Knowledge (SMUGK) in Grasping the Contribution of Cognitive and Technological Factors in Citizens' Perceptions of Satisfaction from E-Government Services in the Global South Context: The Case of Oman

“…On the one hand, the shared spaces of constructive public discussion have created a new potential for user satisfaction aspirations and shaped mature public opinion as fueled by the knowledge exchange in operation (AL-Kaabi, 2023; Mkude & Wimmer, 2013; involving multiple stockholders, being: management, citizens, government businesses or employees (Al-Hassan et al, 2015). In parallel lines with the theoretical lens of "Public Deliberation Theory" (Habermas, 1989) and "Social Representation Theory" (Rana & Dwividei, 2017), this outcome has been among the expected advantages of governments harnessing the use of "informatisation" (Zoo et al, 2017). On the other hand, many critics have revealed that such dynamics add further pressure on the already-strained budgets of many governments worldwide at the expense of more urgent needs and causes (Greger et al, 2014).…”

Does trust in e-government influence the performance of e-government? An integration of information system success model and public value theory

“…Evaluating the performance of e-government is a central activity in e-government. It is important to highlight the extent of the implementation strategy and plans, ascertaining milestones accomplished, optimizing spending and identifying strengths and challenges (Zoo et al , 2017). Several authors (Alzahrani et al , 2017; Xie et al , 2017; Liu and Carter, 2018) have analysed the role of trust in the adoption of e-government services.…”