“…Physicians who are informative, show support and respect for the patient, and facilitate patient participation in care generally have patients who are more satisfied, more committed to treatment regimens, and who experience better health following the consultation (Henman, Butow, Brown, Boyle & Tattersall, 2002;Jahng, Martin, Golin & DiMatteo, 2005;Kaplan, Greenfield & Ware, Jr., 1989;Ong, de Haes, Hoos & Lammes, 1995;Stewart, Brown, Donner, McWhinney, Oates, Weston et al 2000;Street, Piziak, Carpentier, Herzog, Hejl, Skinner et al 1993;Trummer, Mueller, Nowak, Stidl & Pelikan, 2006). Quality of care may also be affected by physicians' perceptions of patients.…”