2015
DOI: 10.1080/15470148.2015.1043611
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Assessing the Effects of Service Quality, Past Experience, and Destination Image on Behavioral Intentions in the Spring Training Camp of a Japanese Professional Baseball Team

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Cited by 19 publications
(18 citation statements)
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References 45 publications
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“…In contrast, other studies (e.g. Jin et al, 2013;Moon et al, 2013;Yamaguchi et al, 2015) have claimed service quality and perceived value as antecedents of destination image, which may also significantly affect travellers' behavioural intention. Thus, these contradictory findings call for more research to re-examine these relations in different cultures and contexts.…”
Section: Introductionmentioning
confidence: 70%
See 1 more Smart Citation
“…In contrast, other studies (e.g. Jin et al, 2013;Moon et al, 2013;Yamaguchi et al, 2015) have claimed service quality and perceived value as antecedents of destination image, which may also significantly affect travellers' behavioural intention. Thus, these contradictory findings call for more research to re-examine these relations in different cultures and contexts.…”
Section: Introductionmentioning
confidence: 70%
“…Conversely, some studies (e.g. Jin et al, 2013;Moon et al, 2013;Yamaguchi et al, 2015) have claimed perceived service quality and perceived value to be the predictors of destination image. Most of these studies found significant influence of service quality and perceived value on the image of a particular destination and visitor loyalty, meaning that enhanced service quality and service value positively affects destination image and loyalty.…”
Section: Perceived Service Quality Perceived Value Destination Image and Loyaltymentioning
confidence: 98%
“…Choo et al, 2016;Koo et al, 2014;Shonk et al, 2017;Tzetzis et al, 2014;Wu et al, 2016;Yürük et al, 2017) or both (e.g. Alexandris et al, 2017;Sato et al, 2018;Yamaguchi et al, 2015) when predicting consumer behaviour. Only a few studies have included the four constructs: quality, value, satisfaction and behavioural intentions (e.g.…”
Section: Introductionmentioning
confidence: 99%
“…For example, those using or based in SERVQUAL analysed five items that can be related with personal or individual attention. Other aspects considered are: the employee interaction with particular attention to the special needs of each customer [43,48,66]; mobility [66]; easy information [47,66]; accessibility of facilities [47]. However, those items do not represent more than 24% of the total number of items in each scale.…”
Section: Discussionmentioning
confidence: 99%
“…In relation to the limitations in the individual studies analysed, authors checked the limitations highlighted by the corresponding authors. These authors included as limitations the geographical coverage of the study limited to an area [53,60,62,66,70]; the specificity of the tourism facility (such as: thermal [62], sport event tourism [66] museums [53]) or service [60]; the sample size [66] and source [53]; the lack of qualitative data considered [59,71] and the restriction of the analyses made or techniques used [59,71]. Moreover, they also stressed the affective component of the variables studied [62], value perceptions [54] and subjective well-being [70] that emphasise the outcomes of this study towards research that propose and validate items to assess the individual perception of service quality, in particular, for tourists with special needs.…”
Section: Discussionmentioning
confidence: 99%