Assessing the Influence of Self-Efficacy on the Acceptance of Mobile Phone Technology within the SMEs

Mushi, Renatus Michael

doi:10.58729/1941-6679.1450

Cited by 5 publications

(16 citation statements)

References 23 publications

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“…In most cases, various factors tend to influence users of a particular technology to intend to use it in the near future (Mushi, 2020). The correlations that were investigated using TAM in earlier research that are similar to this one are also adopted since this study adopts to extend TAM.…”

Section: Hypotheses Formulation and Conceptual Frameworkmentioning

confidence: 99%

“…One of the recent studies that assessed the factors that influence acceptance of e-government was performed in Jordan. The factors included perceived ease of use, level of education, privacy, security and trust (Munyoka, 2020). Several obstacles may prevent governments from offering citizens trustworthy services.…”

Section: E-governmentmentioning

confidence: 99%

“…Through citizens' commenting and communicating on the government sites, they eventually participate in e-government services without travelling to government offices, thereby serving cost and time (Munyoka, 2020). As a result, perceived usefulness may substantially impact citizens' participation in e-government systems (Nguyen et al, 2023).…”

Section: Hypotheses Formulation and Conceptual Frameworkmentioning

confidence: 99%

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Assessing the factors influencing intention to use e-government in Tanzania: the perspective of trust, participation and transparency

Mushi

2024

JEBDE

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PurposeThis research involves empirical evidence from the Tanzanian context to find out whether participation, trust and transparency have a significant impact on the acceptance of e-government systems.Design/methodology/approachThe research employs a survey of 153 respondents followed by structural equation modelling-variance based (CB-SEM) analysis using PLS 4. The conceptual framework was developed by extending the technology acceptance model (TAM) with additional constructs before testing it in quantitative research.FindingsResults of the model show that the perceived ease of use (PEU) had neither a significant relationship with behaviour intention nor with perceived transparency, while all the other relationships were found to be significant.Research limitations/implicationsAmong others, this research provides theoretical underpinnings to the area of acceptance of technologies as well as providing areas for future research and policy implications.Practical implicationsThe study presents the relationships involving transparency, trust and participation in e-government systems by the citizens and how they can potentially influence intention to use e-government systems.Social implicationsThe regulatory authorities, mobile service operators and government can use this research to enhance decision-making and governance towards effective use of mobile phone technology in accessing government services.Originality/valueThis research delivers a refined, extended model of TAM that comprises extra constructs, namely, trust, transparency and participation. This model provides the basis for upcoming research in the area of technology acceptance, e-government and in behavioural science.

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Section: Hypotheses Formulation and Conceptual Frameworkmentioning

confidence: 99%

Section: E-governmentmentioning

confidence: 99%

Section: Hypotheses Formulation and Conceptual Frameworkmentioning

confidence: 99%

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Assessing the factors influencing intention to use e-government in Tanzania: the perspective of trust, participation and transparency

Mushi

2024

JEBDE

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“…There are many models in the literature that explain the variables that affect people's acceptance of technology. In these models, the causal relationships between variables are examined to ascertain how they affect people's intentions to use technology now and in the future (Alsharida, Hammood, & Al-Emran, 2021;Mushi, 2020). Some models that explain technology acceptance at the individual level include the Theory of Planned Behaviour (TPB) (Ajzen, 1991), the Theory of Reasoned Action (TRA) (Fishbein & Ajzen, 1975), the UTAUT (Venkatesh, Morris, Davis, & Davis, 2003) and the TAM (Davis, 1989).…”

Section: Acceptance Of Technologymentioning

confidence: 99%

“…In terms of ICT, SMEs find it challenging to adopt and use newer technologies because of the steep learning curve they must overcome. As a result, SMEs rarely have specialised skills unless they are primarily concerned with technological innovations (Mushi, 2020). Additionally, SMEs rely on short-term plans, which prevents them from anticipating future developments (Bracci et al, 2021).…”

Section: The Role Of Service Qualitymentioning

confidence: 99%

Assessing the acceptance of mobile phone technology in Tanzanian SMEs

Mushi

2024

JEBDE

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Purpose This study investigates the acceptance of mobile phone technology in Tanzanian small- and medium-sized enterprises (SMEs) using the Technology Acceptance Model (TAM) with a special focus on service quality.Design/methodology/approach The conceptual framework was designed by extending the TAM with an additional construct, service quality, before testing a model in a survey of 155 respondents and analysing using Smart PLS 4.Findings Service quality was found to be among the significant factors in the acceptance of mobile phone technology among SME employees.Research limitations/implications This implies that the higher the quality of service offered, the more employees accept and use mobile phone technology in their duties and improve the productivity of SMEs.Practical implications The aspects of quality of mobile phone technology usage such as call dropouts, network quality, speed, etc., must be improved significantly.Social implications The Mobile Network Operators and Regulators must understand that employees are offered the most accurate and reliable mobile phone services for its usefulness to be realised.Originality/value The originality is a modified version of a TAM that accommodates service quality that has been tested in the Tanzanian context.

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Understanding mobile e-wallet consumers’ intentions and user behavior

Esawe

2022

SJME

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Purpose This study aims to investigate the factors that influence behavioral intention (BI) and usage of e-wallets by extending the unified theory of acceptance and use of technology (UTAUT) with constructs, namely, mobile self-efficacy, perceived enjoyment and satisfaction. Design/methodology/approach This quantitative study used partial least squares structural equation modeling on a sample of 576 mobile e-wallet users surveyed online. Findings The key findings indicate that the model can explain 58.8% of the variance in behavioral intention and 53.8% in usage. Moreover, mobile self-efficacy has a significant influence on perceived enjoyment. Perceived enjoyment significantly affects satisfaction, effort expectancy and performance expectancy. Furthermore, effort expectancy significantly influences customer satisfaction in contrast to performance expectancy. In addition, although performance expectancy, social influence and satisfaction significantly impact consumers’ behavioral intention, effort expectancy and facilitating conditions condition have an insignificant influence on consumers’ behavioral intention. E-wallet stakeholders can use the findings of this study to make strategic decisions regarding the e-wallet ecosystem. Originality/value Although previous studies have independently addressed the impact of mobile self-efficacy, perceived enjoyment and satisfaction on consumers’ behavioral intention and usage behavior, the expanded framework with the possible relationships proposed in this study has never been adequately studied in previous research in the context of e-wallets in developing countries based on an empirical analysis. This study represents one of the first attempts to improve the UTAUT by empirically analyzing these relationships.

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Assessing the Influence of Self-Efficacy on the Acceptance of Mobile Phone Technology within the SMEs

Cited by 5 publications

References 23 publications

Assessing the factors influencing intention to use e-government in Tanzania: the perspective of trust, participation and transparency

Assessing the factors influencing intention to use e-government in Tanzania: the perspective of trust, participation and transparency

Assessing the acceptance of mobile phone technology in Tanzanian SMEs

Understanding mobile e-wallet consumers’ intentions and user behavior

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