Assessing the quality of e-Government services for entrepreneurship

Pakhalov, Alexander; Rozhkova, Natalia A.; Alexopoulos, Charalampos

doi:10.1145/3428502.3428546

Cited by 3 publications

(2 citation statements)

References 45 publications

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“…In this context digitalization brings together the government, citizens and businesses through a virtual system that enables information sharing and accessibility. As noted in Pakhalov et al (2020), such digitalization of government services has several benefits in improving the business environment of a nation and mainly benefits investors and entrepreneurs alike. For instance, digitalization can potentially cut down on corruption and government agencies' irregularities that hinder private sector participation (Elbahnasawy, 2014;Nam, 2018).…”

Section: Addressing the Shadow With Digitalizationmentioning

confidence: 99%

“…Moreover, efforts toward digitalization can be advanced toward improving tax regimes and tax compliance through tailored tax policies (Kitsios et al, 2020). Lastly, digitalization could reduce transaction costs and costs pertaining to business registration, time and procedures necessary for establishing a venture (Pakhalov et al, 2020). The seemingly positive benefits of digitalization could augment government service delivery, efficiency and effectiveness.…”

Section: Literature Reviewmentioning

confidence: 99%

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Does digitalization limit the proliferation of the shadow economy in African countries? An in‐depth panel analysis

Haruna

Alhassan

2022

African Development Review

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We investigate the relationship between digitalization and the shadow economy in 42 African countries using unbalanced panel data from 2003 to 2016. We begin by drawing on modernization theory to hypothesize that digitalization efforts in African economies represent an augmentation of public service delivery as well as a channel through which the size of the continent's informal economic activity might be reduced. We employ the fixed effects estimation technique as its baseline estimator while correcting for potential endogeneity concerns using an instrumental variable two-stage least squares technique. We show compelling evidence that digitalization is associated with a decrease in the size of the shadow economy in Africa.However, evidence of a larger influence is driven by the availability of telecommunications infrastructure and the expansion of government online services. These findings suggest that policymakers should invest more in digital technology to formalize Africa's hidden economic activity, particularly to fill the post-COVID-19 financing gap.

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Section: Addressing the Shadow With Digitalizationmentioning

confidence: 99%

Section: Literature Reviewmentioning

confidence: 99%

Does digitalization limit the proliferation of the shadow economy in African countries? An in‐depth panel analysis

Haruna

Alhassan

2022

African Development Review

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Environmental transparency of Russian mining and metal companies: Evidence from independent ranking system

Knizhnikov¹,

Shvarts

Ametistova³

et al. 2021

The Extractive Industries and Society

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E-government as an Effective Way of Interaction Between Government Authorities and the Population

Ruchkin¹,

Kruzhkova²,

Rushitskaya³

et al. 2021

Proceedings of the XV International Conference "Russian Regions in the Focus of Changes" (ICRRFC 2020)

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The issue of interaction between citizens and businesses with authorities during the pandemic has become particularly relevant in the context of self-isolation. E-government has become the only window of opportunity to receive state aid, appeals, and benefits. In this regard, it is necessary to constantly monitor the degree of user satisfaction with the capabilities of e-government and eliminate the shortcomings of the system. The purpose of our research is to conduct a survey of the population about the level of satisfaction with the quality and timing of public services, to identify key problems in obtaining services in electronic form. The study was conducted by questioning the population of the Sverdlovsk region at the age of 18 years, that is, citizens who have the right to apply personally, including in electronic form, for public services. The results obtained are verified with the results of previous studies conducted by other scientists: low level of computer literacy of the population, uncertainty in the preservation of personal data, as well as stable personal habits and preferences when applying for public services.

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Assessing the quality of e-Government services for entrepreneurship

Cited by 3 publications

References 45 publications

Does digitalization limit the proliferation of the shadow economy in African countries? An in‐depth panel analysis

Does digitalization limit the proliferation of the shadow economy in African countries? An in‐depth panel analysis

Environmental transparency of Russian mining and metal companies: Evidence from independent ranking system

E-government as an Effective Way of Interaction Between Government Authorities and the Population

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