“…The condition challenges cities to have a governance approach that ensures that water security in all its forms such as availability, accessibility, and quality to citizens ( Kirono et al, 2016 , Munasinghe, 2019 ). Previous studies indicate that cities should always have structures in place that involve citizens in decision-making on water-related issues to sustain water service delivery ( Nastar et al, 2018 , Richter et al, 2018 ). The idea of participation requires citizens working together with service providers rather than having a defined chain of command whereby citizens are disregarded in decision-making processes ( Abunyewah et al, 2020 ; Erdiaw-Kwasie and Yamoah, 2019 ; Okyere, Diko, Abunyewah, & Kita, 2019a ).…”