Assessing the Usability of University Websites in Saudi Arabia: A Heuristic Evaluation Approach

Alotaibi, Mutlaq B.

doi:10.1109/itng.2013.26

Cited by 21 publications

(11 citation statements)

References 7 publications

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Section: Literature Reviewmentioning

confidence: 99%

“…Evaluations of the usability of academic and scientific websites have been conducted by Alotaibi (2013), Rahman and Ahmed (2013) and Ebenezer (2003). Alotaibi (2013) examined the usability of 12 university websites. The websites were assessed by 30 evaluators for each of the heuristics identified ('visual design and consistency', 'links and navigation', 'data entry forms', 'information truth and precision', 'privacy and security', 'search functionality', 'help, feedback and error tolerance').…”

Section: Literature Reviewmentioning

confidence: 99%

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Exploring the usability of the central library websites of medical sciences universities

Okhovati

Karami

Khajouei

2016

Journal of Librarianship and Information Science

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This research aims to determine the usability of the central library websites of medical sciences universities in Iran. This was a descriptive, cross-sectional study which employed a heuristic evaluation method to evaluate the usability of the websites. Three trained evaluators independently examined the 12 library websites from 11 July to 10 September 2013 using Nielsen’s usability heuristics. A list of usability problems was obtained and the severity of identified problems was determined. We identified 668 usability problems. The highest number of problems concerned ‘aesthetic and minimalist design’ (27.1%) and the lowest number concerned the ‘help and documentation’ heuristic (1%). Since the importance of libraries’ websites cannot be understated, the websites should consider the identified problems and attempt to address them.

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Section: Literature Reviewmentioning

confidence: 99%

Section: Literature Reviewmentioning

confidence: 99%

Exploring the usability of the central library websites of medical sciences universities

Okhovati

Karami

Khajouei

2016

Journal of Librarianship and Information Science

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“…The present proposal holds that the most adequate technique to be used first for assessing the websites usability should be a heuristics evaluation. Examples of heuristics for assessing the usability of a website can be found throughout the scientific and technical literature, and especially the works of Alotaibi (2013), Pearrow (2006, Krug (2005) and Nielsen (1994) are particularly complete and simple to interpret. In order to perform a heuristic assessment, the evaluation managers should aim at collecting two types of data: 1) quantitative e number of non-compliance issues for each heuristic, their locations (URL) and the severity of the identified errors; and 2) qualitative e comments made by the heuristics evaluators (experts on the field of usability).…”

Section: Heuristics Evaluationmentioning

confidence: 99%

A full scope web accessibility evaluation procedure proposal based on Iberian eHealth accessibility compliance

Martins

Gonalves

Branco

2017

Computers in Human Behavior

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Internet is becoming one of the most adopted technologies of all times and one of its particular uses concerns the public health issues. The search for health related information and the exchange of experiences and opinions on symptoms and treatments is one of the main activities associated with eHealth websites, hence the need for these websites to be accessible to everybody, including those with some sort of disability. Nevertheless, when assessing the level of the WCAG 2.0 compliance of Iberian eHealth websites, the results achieved during a two stage, one year apart, evaluation indicated that these websites were definitely not accessible. By adding this finding to other similar results achieved by means of similar researches we believe that a new full scope Web accessibility and usability evaluation procedure was needed and is now presented. The referred proposal aims at creating a basis for both organisations and Web developers to understand how to perform an adequate assessment of their websites.

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“…Using six usability components the sampled websites were evaluated, it was demonstrated that they had good usability implementation as all components achieved a score above 50%. More recently, Alotaibi (2013) conducted an investigation of the usability of university web presence in KSA, using heuristic evaluation to demonstrate its empirical application in KSA [17]. The study evaluated twelve (n=12) university websites from different categories, thirty (n=30) evaluators found that the usability practices in Saudi universities were demonstrated to be of an acceptable quality with regard to seven usability components.…”

Section: Literature Reviewmentioning

confidence: 99%

“…Consequently, this paper presents an empirical study of the usability of mobile software applications in KSA. This paper represents an extended version of an earlier conference paper [3]. In addition, it differs from the conference paper by examining the difference between M-business and Mgovernment software usability in KSA.…”

Section: Introductionmentioning

confidence: 99%

Comparing the Usability of M-Business and M-Government Software in Saudi Arabia

Alotaibi¹

2016

ijacsa

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Abstract-This study presents a usability assessment of mobile presence in the Kingdom of Saudi Arabia (KSA), with a particular focus on the variance between M-business and Mgovernment presence. In fact, a general hypothesis was developed that M-business software is more usable than M-government software, with eleven sub-hypotheses derived from Nielsen's heuristics method. To examine the hypotheses, a true representative sample of thirty-six (n=36) mobile software applications in Saudi Arabia were identified from prior research, representing two main categories: M-business and Mgovernment. Within each category, eighteen (n=18) mobile software applications were carefully chosen for further evaluation, representing a wide variety of sectors. A questionnaire was devised based on Nielsen's heuristics method; this was tailored to fit the context at hand (mobile computing) to establish a usability checklist (consisting of eleven constructs). A group of thirty-six (n=36) participants were recruited to complete the usability assessment of examining each software application against the usability checklist, by rating each item using a Likert scale. The results herein reveal that mobile interactions in KSA were, in general, of an acceptable design quality with respect to usability aspects. The average percentage score for all heuristics met by the evaluated mobile software applications was 68.6%, this reflected how well the usability practices in mobile presence were implemented. The scores for all usability components exceeded 60%, with five components being below the average score (of 68.6%) and six components being above it. The variance between M-business and M-government software usability was significant, particularly in favor of M-business. In fact, the general hypothesis was accepted as well as seven other subhypotheses, as only four sub-hypotheses were rejected.

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Assessing the Usability of University Websites in Saudi Arabia: A Heuristic Evaluation Approach

Cited by 21 publications

References 7 publications

Exploring the usability of the central library websites of medical sciences universities

Exploring the usability of the central library websites of medical sciences universities

A full scope web accessibility evaluation procedure proposal based on Iberian eHealth accessibility compliance

Comparing the Usability of M-Business and M-Government Software in Saudi Arabia

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