Objectiveto identify patterns of associations between the degree of compliance to
laboratory test requests by risk strata and the parameters of quality of
care outcomes in primary health care (PHC).Methoda cross-sectional study involving 108 elderly patients with hypertension
and/or diabetes treated in PHC. A semi-structured questionnaire and
electronic medical record data were used. To evaluate the quality of care,
the Patient Assessment of Chronic Illness Care (PACIC) questionnaire was
used. Descriptive analysis, multiple correspondence analysis and k-means
grouping were performed.Resultsit was observed low compliance of the care practice, standing out as the
worst parameter the evaluation of the diabetic foot (2.2%). Three clusters
were identified, with cluster 1 having the highest number of individuals
(37.0%), with better indicators of quality of care, evidenced by above 50%
of compliance with laboratory tests (75.0%), high PACIC score (47.2%),
control of blood pressure (70.0%) and metabolic levels (95.0%), and
satisfaction with health (92.5%) and health access (90.0%). In contrast,
cluster 3 (29.6%) was made up of individuals with worse outcomes of
care.Conclusionlow compliance of care practice and asymmetries among health actions and
users’ needs were observed, indicating failures in the care process in
PHC.