Assessment of IT governance in organizations: A simple integrated approach

Bin-Abbas, Hesham; Bakry, Saad Haj

doi:10.1016/j.chb.2013.12.019

Cited by 51 publications

(22 citation statements)

References 2 publications

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“…Examples of these cover value-oriented IT governance framework Val IT [44], Management of Value and Management of Benefits. Our findings support earlier research that there is a need to integrate or use IT service governance frameworks (ITIL, COBIT, ISO/IEC 20000) together [24].…”

Section: Discussionsupporting

confidence: 92%

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Defining the relationships between IT service management and IT service governance

Jäntti

Hotti

2015

Inf Technol Manag

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IT service provider organizations need both IT service management (ITSM) and IT service governance (ITSG) to ensure successful service provision for their customers. However, current service science literature has not adequately addressed how these activities differ from each other. Focusing solely on IT service management and ignoring service governance aspects may cause difficulties in measuring the performance of service management, defining and deploying the roles and responsibilities of service management, allocating the resources for right service improvements and adopting the service-oriented process culture. The research problem of this study is: How does IT service management differ from IT service governance? The main contribution of the study is a framework for IT service governance and a roadmap of IT service management frameworks and standards that can be utilized in establishing IT service governance activities. The theory-based framework is validated in an IT service change management case study with five Finnish IT service provider organizations. The results of this study may be used by top management, service directors and the IT service managers of IT service companies to better identify different aspects of IT service management and IT service governance.

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Section: Discussionsupporting

confidence: 92%

“…There are also studies that aim at integrating ITSM and CMMI approaches for process improvement [23]. Furthermore, Bin-Abbas and Bakry [24] have presented an integrated IT governance assessment framework based on ITIL [25], COBIT [26], ISO/IEC 20000 service management standard [27] and ISO 38500 corporate IT governance standard [28].…”

Section: Introductionmentioning

confidence: 99%

Defining the relationships between IT service management and IT service governance

Jäntti

Hotti

2015

Inf Technol Manag

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“…Many national and international organizations produced different frameworks for different purposes (Control the alignment of IT with the business strategy, regulatory or financial control, ensuring information security, etc.) [3], [110]. Some of the most prevalent ones are COBIT : Control Objectives for information and related technologies", ITIL: Information technology Infrastructure Library and ISO/IEC 38500 [24], [110], [111].…”

Section: It Governance Control Frameworkmentioning

confidence: 99%

Toward a Shared View of IT Governance

Mahy¹,

Ouzzif²,

Bouragba³

2016

IJIMT

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Effective IT governance is today a necessity and not an option. IT can go further sustaining the organization's strategies and helps shaping new competitive ones. Given that the concept is relatively new, literature still can't get to a consensus point. Researchers and practitioners, when studying IT governance, are facing a storm of definitions, approaches, frameworks and standards. This paper dives deep into recent IT governance literature and aims to build a shared view of the concept and its ecosystem to help orient future research in the field.

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“…The third step is to describe the use of the approach through a typical illustration application. The three steps of the method can later be used as a tool to assess IT governance within a company or organization that aims to provide a better development direction [7].…”

Section: Introductionmentioning

confidence: 99%

Evaluation of Maturity Level Information System And Technology Using Cobit 4.1 (Case Study Diskominfo East Java Province)

Muttaqin¹,

Aditiawan²,

Atmaja³

et al. 2018

Proceedings of the International Conference on Science and Technology (ICST 2018)

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Integrated management and control in the field of technology and communication is an awareness of the importance of the role of information systems and technology in supporting operational activities and services in an organization and government agency. This study will discuss the evaluation of the level of maturity of systems and information technology using Cobit 4.0 at DISKOMINFO (Department of Communication and Information Technology of East Java Province). The purpose of this study is to find out how far the level of maturity of information systems and technology that exist in DISKOMINFO East Java Province. The data collection process was carried out by field observations, interviews and distributing questionnaires. After researching DISKOMINFO East Java Province for the level of maturity of information systems and information technology to get an average value of 3 which means procedures have been standardized and documented and communicated through training. And the method is instructed to be followed, but there may still be irregularities because the procedure is not yet sophisticated.

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Assessment of IT governance in organizations: A simple integrated approach

Cited by 51 publications

References 2 publications

Defining the relationships between IT service management and IT service governance

Defining the relationships between IT service management and IT service governance

Toward a Shared View of IT Governance

Evaluation of Maturity Level Information System And Technology Using Cobit 4.1 (Case Study Diskominfo East Java Province)

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