Assessment of Mental Workload of Flight Attendants Based on Flight Duration: An Effort to Provide Safe Working Condition

Widyanti, Ari; Firdaus, Maisarah

doi:10.3846/aviation.2019.11847

Cited by 4 publications

(4 citation statements)

References 36 publications

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“…In a cross-sectional study by Hu et al [ 17 ] of cabin crew, purser, and cabin manager, the authors confirmed that exhaustion from work, emotional distress, and insomnia were risk factors for decreased work ability. However, in a cross-sectional study of flight attendants conducted by Widyanti and Firdaus [ 18 ], a moderate mental workload was noted, regardless of flight duration. Lastly, Agampodi et al [ 19 ], in a cross-sectional study of flight attendants, found that females (the predominant gender in this role), low weight (under 56 kg), and shorter work experience (<7 years) were risk factors for injuries on board ( Table 3 ).…”

Section: Resultsmentioning

confidence: 99%

Organizational Risk Factors for Aircrew Health: A Systematic Review of Observational Studies

Marqueze

Benevides

Russo

et al. 2023

IJERPH

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Addressing the field of health and safety at work, the primary objective of the present systematic review was to analyze the organizational risk factors for aircrew health according to professional category (flight attendants and pilots/co-pilots) and their consequences. The secondary objective was to identify the countries in which studies were carried out, focusing on the quality of content of the publications. The Medline/Pubmed, Cochrane, Web of Science, and Scopus databases were searched for eligible studies according to PRISMA statements. The risk of bias and the methodological quality of the studies were assessed using the Newcastle-Ottawa scale and Loney tools. Of the 3230 abstracts of articles screened, 36 studies met the inclusion criteria. Most of the research conducted on risk factors for the work organization of aircrew was carried out in the United States and the European Union and had moderate or low-quality methodology and evidence. However, the findings are homogeneous and allow the most prevalent organizational risk factors for the health of aircrew to be determined, namely, high work demand, long hours, and night work. Consequently, the most pervasive health problems were sleep disturbances, mental health disorders, musculoskeletal disorders, and fatigue. Thus, the regulation of the aircrew profession must prioritize measures that minimize these risk factors to promote better health and sleep for these professionals and, consequently, to provide excellent safety for workers and passengers.

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Section: Resultsmentioning

confidence: 99%

Organizational Risk Factors for Aircrew Health: A Systematic Review of Observational Studies

Marqueze

Benevides

Russo

et al. 2023

IJERPH

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“…Furthermore, the ranking between below 35 years old and less than ten years' seniority, and between older than 36 years old and more than eleven years' seniority, results are also showed similar between age and seniority in the study. Widyanti and Firdaus (2019) studied on the mental workload of flight attendants and results also indicated that age and work experience didn't have significant differences on the mental workload of the flight attendants. Thus, it might be able to use one of age or seniority to be a variable in the future studies.…”

Section: Discussionmentioning

confidence: 99%

“…The causes of fatigue risk of short-haul flights include scheduling early in the morning or late at night, early duty reporting time, frequent taking off and landing, multiple flight routes in a day, high-density airspace, consecutive shifts over several days, and many days on duty (IATA, ICAO, IFALPA, 2011;Roach et al, 2012). Widyanti and Firdaus (2019) collected the complained factors of flight attendants were included duration of rest period, jet lag, scheduling, duration of work and management such as management support which related with company planning.…”

Section: Factors In Company Planningmentioning

confidence: 99%

Influential Factors of Flight Attendants’ Fatigue- Case of Airline Companies in Taiwan

CHIANG¹

2021

JATS

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Fatigue poses an important safety risk to aviation, while it has been suggested as a key human factor which influences crew's working ability and flight safety. Flight attendants are in the first line to serve customers and also play an important role in flight safety. Thus, the modified Delphi method and grey correlation analysis are used to find the influential factors of the fatigue. Furthermore, the weight analysis and ranking of the fatigue factors of the flight attendants are discussed in the study context of the analytic hierarchy process. The results show that the company’s planning and scheduling have the highest weight of fatigue. Furthermore, a load factor of 80% appears tiring for the crew, despite the fact that the number of flight attendants meets the legal requirements. In fact, this has the highest weight of fatigue in short-haul flights, unlike long-haul flights where the weight differs. Research findings may have managerial implications to airlines and relevant government agencies towards fatigue’s reduction and improvement of flight attendants’ working life.

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“…The workload of the flight attendants falls into the categories of physical and psychosocial workload, cabin crew workload is handling carry-on baggage, handling carts (beverage, meal, and duty-free), service to passengers, and safety checks. It should be underlined, however, that flight attendants also have to perform mentally demanding work such as safety and security checks [12]. This work is carried out by cabin crew within a limited time, especially on short and medium flights.…”

Section: Introductionmentioning

confidence: 99%

Analysis of Factors Contributing to Work Stress Among Expatriate Airlines Crew in Saudi Arabia

Molina,

Teresa,

V.V Satvika

et al. 2024

Jares

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Work stress can significantly impact the performance of cabin crew in the airline industry, potentially leading to job errors with critical implications for safety, a paramount concern in the industry. The research focuses on factors influencing work stress among cabin crew, providing a valuable reference for improving both service quality and safety in the industry. The potential key factors that affect work stress, including workload, cross-cultural adjustment, rotating work schedules, interpersonal relationships, organizational relationships, and physical demands, are established through extensive literature reviews. The relevant data were collected from a sample of cabin crews in Saudi Arabia representing various nationalities. The most pertinent factors for the problem setting are determined by applying a multivariate regression analysis, where the theoretical understanding is statistically verified. The analysis suggests that the theory is supported by the sample data with a fitness level of 0.85 in terms of the determination coefficient, implying strong materialization of the theory. Furthermore, the agreement between theory and reality is supported by the ANOVA and t-tests. The study concludes that workload is the most dominant factor affecting work stress, followed by organizational relationships and rotating work schedules. Statistically less significant factors include cross-cultural adjustment, interpersonal relationships, and physical demands.

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Assessment of Mental Workload of Flight Attendants Based on Flight Duration: An Effort to Provide Safe Working Condition

Cited by 4 publications

References 36 publications

Organizational Risk Factors for Aircrew Health: A Systematic Review of Observational Studies

Organizational Risk Factors for Aircrew Health: A Systematic Review of Observational Studies

Influential Factors of Flight Attendants’ Fatigue- Case of Airline Companies in Taiwan

Analysis of Factors Contributing to Work Stress Among Expatriate Airlines Crew in Saudi Arabia

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