Assessment of mobile taxi booking apps: An empirical study of adoption by taxi drivers in Medellín-Colombia

Restrepo, Iván Alonso Montoya; Correa-Henao, Silvana; Gomez, Isabel Cristina

doi:10.1016/j.rtbm.2020.100500

Cited by 5 publications

(3 citation statements)

References 46 publications

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“…The global ride-hailing market is projected to soar from $42 billion in 2020 to surpass $108 billion in 2025 (Businesswire, 2021). The three largest ride-hailing markets are in the USA, China, and Europe with major RHDP players such as Uber and Lyft in the US market, Uber and Cabify in Europe, and Didi Chungxi in China (Joia & Altieri, 2018; Sánchez-Torres et al, 2021). According to Forbes, the world’s two largest platforms, Uber and Didi, were valued at more than $60 billion each by early 2021 (David, 2021).…”

Section: Introductionmentioning

confidence: 99%

“…In addition, because of the novelty of the ride-hailing service, its adoption and dissemination by users are challenged by various issues such as the RHDP’s compatibility with users’ travel practices or the way in which users get used to the RHDP’s features (Joia & Altieri, 2018). Moreover, for platform drivers, other factors such as ride-hailing regulations, contracts with platform firms and customer pressure also affect their usage of RHDP (Fielbaum & Tirachini, 2021; Sánchez-Torres et al, 2021). In addition, ride-hailing firms, including major multinational players such as Uber, have struggled to avoid losses, consolidate their market share, and sustain growth (ABIResearch, 2019).…”

Section: Introductionmentioning

confidence: 99%

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What Makes Users Continue to Want to Use the Digital Platform? Evidence From the Ride-Hailing Service Platform in Vietnam

Nguyen

2022

Sage Open

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This study investigates the relationship between belief structures (perceived compatibility, self-efficacy, and subjective norm), behavioral adaptation, satisfaction, and continuance intention of a platform-based ride-hailing service called “Grab” in Vietnam. After applying a questionnaire-based survey method and convenience sampling for data collection, the study collected 439 responses from the current users of Grab. A structural equation modeling procedure was used to verify the hypotheses. The results revealed that, except for the relationship between perceived compatibility and behavioral adaptation, all belief structures positively affect behavioral adaptation and satisfaction. Furthermore, both satisfaction and behavioral adaptation positively affect the continuance intention. Our study also demonstrated the partial and full mediating role of behavioral adaptation between self-efficacy and continuance intention, and between subjective norm and continuance intention, respectively. Our study broadens the current understanding of the relationship mechanism between belief structures, behavioral adaptation, and continuance intention. Theoretically, this study is the first research into the relationships between belief structure, behavioral adaptation and continuance intention, and it also identifies the mediating effects of behavioral adaptation on continuance intention in the platform-based context. Additionally, our study offers insightful implications for firm managers to retain users effectively by boosting the factors contributing to continuance intention.

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Section: Introductionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

What Makes Users Continue to Want to Use the Digital Platform? Evidence From the Ride-Hailing Service Platform in Vietnam

Nguyen

2022

Sage Open

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“…For example, Uber, Hailo, Curb and Lyft in the USA, Uber and Cabify in Europe and Latin America, App Chiflea in Ecuador, Easy taxi and 99 taxis in Brazil, Little and Mondo in Africa, or Grab, Go-Jek, Didache, Kuaidi Dache, Didi, Meru, Ola, and Hailing in Asia. This innovation has generated new direct competition to taxis, since in the beginning the absence of legislation to operate in this sector, previously exclusively for taxis, caused problems in public transport policies, such as monopoly or protests in different countries, especially the poorest, that they were not prepared for this (Harding et al, 2016;Akimova, Arana-Landín & Heras-Saizarbitoria, 2020;Cetin & Deakin, 2017;Paronda, Regido & Napalang, 2016;Ye et al, 2018;Contreras & Paz, 2018;Agyeman et al, 2019;Mohamed et al, 2020;Sánchez-Torres, Correa & Gómez, 2020).…”

Section: Introductionmentioning

confidence: 99%

Quality and Use of Mobile Applications for Transportation Service: Influence on Satisfaction

Preciado-Ortiz¹

2021

MYN

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The main objective of this research work was to analyze the factors that influence satisfaction and the intention to continue with the use of mobile transport applications in young university students from Guadalajara, Jalisco, Mexico. The approach was quantitative. 144 valid responses were used, and partial least squares structural equation modeling (PLS-SEM) was used to test the model. The software employing was the SmartPLS 3. The results indicate that the quality of the design, the quality of the information and the quality of the system are predictors of influence on satisfaction. Companies that offer individual passenger transport through a mobile application have increased in recent years, generating strong competition both between existing brands and with established traditional taxis. This study provides new and recent information for marketing managers and academics on application user behavior in the transportation industry.

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A Model to Assess the Adoption of e-Learning Tools by Professors in the Context of COVID-19

Botero-Gómez

Ruiz-Herrera

Arias

et al. 2022

IEEE R. Iberoamericana Tecnologias Aprendizaje

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Assessment of mobile taxi booking apps: An empirical study of adoption by taxi drivers in Medellín-Colombia

Cited by 5 publications

References 46 publications

What Makes Users Continue to Want to Use the Digital Platform? Evidence From the Ride-Hailing Service Platform in Vietnam

What Makes Users Continue to Want to Use the Digital Platform? Evidence From the Ride-Hailing Service Platform in Vietnam

Quality and Use of Mobile Applications for Transportation Service: Influence on Satisfaction

A Model to Assess the Adoption of e-Learning Tools by Professors in the Context of COVID-19

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