Assessment of Mothers Level of Satisfaction with Antenatal Care Services Provided at Alganesh Health Center Shire, North West Tigray, Ethiopia

Abstract

Objective: Antenatal care is the care a pregnant woman receives during her pregnancy through a series of consultations with trained health professionals. Countries with low antenatal care coverage are the countries with very high maternal mortality ratio. One of the important problems which are continuously faced these days is the lack of good quality antenatal care and availing mother's satisfaction. The aim of this study is to assess mother's level of satisfaction with the antenatal care services provided by alganesh health center, north west Tigray, Ethioipia. Across-sectional study was conducted from April-May 2017 at Alganesh health center. Systematic random sampling method was conduct in the study. The collected data were cleaned analysed using SPSS version 20 and presented in tables and figures. Result:The overall satisfaction was 83.9% with different satisfaction level of the variables. Majority (90.8%) of them were satisfied by Examination area cleanliness and 89% were satisfied by Waiting time to see health worker but the pregnant mothers were not satisfied by Waiting area cleanliness and comfort.

Maternal Satisfaction with Antenatal Care and Associated Factors among Pregnant Women in Hossana Town

“…This finding is similar to a study conducted in Jimma University Specialized Hospital where 77% of respondents were satisfied [ 28 ]. This finding is not consistent with a study conducted in Belgium, at the University Hospital of Ghent (Belgium), Australia, Sweden, Nigeria, Shire North West Tigray, Bahir Dar, and Jimma town mothers in which majority of the study participants were satisfied by antenatal care services [ 13 – 20 ]. The difference might be due to competency, attitude, and skills of maternal care providers and overall service delivery structure differences between Ethiopia and European countries.…”

“…Patients' use of health care is affected by the quality of care; those who are not satisfied with their providers may be less likely to continue with treatment or seek further services. According to the U.S. Agency for Healthcare Research and Quality, National Consumer Assessment of Healthcare Providers and Systems (CAHPS) Benchmarking Database in Africa, a maternal satisfaction survey was conducted at different times in different counties (for instance, in 2012 and 2018 and in Egypt and Nigeria, the level of maternal satisfaction with ANC was greater than 90% and 90%, respectively, whereas in Ethiopia, the levels of maternal satisfaction with antenatal care in 2008, 2013, 2014, 2018, and 2019 were 35%, 47.7%, 60.4%, 90%, and 90.8%, respectively [17][18][19][20][21][22][23].…”

“…Satisfied patients are more likely than the unsatisfied ones to continue using health care services, maintain their relationships with specific health care providers, and comply with the care regimens [ 24 – 26 ]. Sociodemographic background of the patient, expectations of care, organizational factors (facility-related factors), and provider-related factors (communication and information, participation and involvement, and interpersonal relationships) are very important aspects or factors on which patient satisfaction depends [ 14 , 18 , 20 , 27 , 28 ].…”

Pregnant women’s satisfaction with antenatal care services and its associated factors at public health facilities in the Harari region, Eastern Ethiopia

“…The pregnant women's satisfaction with ANC was 60.4% in Jimma town, 53.3% in Bahir Dar Special Zone, 33.4% in Bursa Woreda of Sidama Zone, and 83.9% in Alganesh Health Center Shire, North West Tigray. [15][16][17][18] Patent's satisfaction with the service also affects other people's service utilization in such a way that the satisfied patient will express their satisfaction and recommendation to the other four to five people, and the dissatisfied one will complain to 20 or more other people about their dissatisfaction with the services. 19,20 Determinants such as the history of previous ANC, sex of service provider, initiation time, number of ANC visits, history of stillbirth, history of abortion, planned pregnancy, facility type, distance and waiting time, and maternal education had a potential impact on pregnant women's satisfaction.…”

Quality of Antenatal Care Services among Pregnant Women at Mansoura Governmental Hospitals

“…Antenatal care (ANC) can be defined as -care before birth‖ a pregnant woman receives through a series of consultations with trained health care professionals to promote the wellbeing of the mother and her fetus (Shukure & Simegnew, 2018;Fseha, 2019). It is a broad term used to describe the medical care and procedures that are carried out for pregnant women to detect the existing problems or the problems that can be developed during pregnancy, affecting the pregnant woman and her fetus (Cumber, Diale, Stanly, & Monju, 2016;Ngxongo, 2018;Lowdermilk et al, 2020).…”