Assessment of patient’s satisfaction visiting a tertiary health care institute in north India

Verma, Madhur; Rana, Kirtan; Kankaria, Ankita; Aggarwal, Ramnika

doi:10.4103/jpbs.jpbs_168_20

Cited by 9 publications

(13 citation statements)

References 21 publications

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“…It is relatively higher compared to previous study by Ahsen et al 15 where patients' satisfaction in regards to cleanliness was only 44% which means that there has been slight improvement in hygiene conditions of the hospital. Our study results are higher than the studies conducted by Kaur et al 16 where it was 46% and by Verma et al 19 where it was 47%. It is low compared to that seen in South Africa 23 and Ethopia 20 where hygiene satisfaction is 80% and 72.6% respectively.…”

Section: Resultscontrasting

confidence: 86%

“…35(11.5%) patients had their monthly income less than 10000 PKR (Pakistani Rupees), 134(43.9%) patients had their monthly income in range of 10000-20000 PKR while 32(10.5%) patients were dependent on others for their income. (Table - In our study 78.69% patients were satisfied with registration process which is higher compared to the study by Verma at al 19 where satisfaction with registration process was 26%. Whereas the study conducted by Pande et al 17 shows higher satisfaction with registration process which was 87.68%.…”

Section: Resultscontrasting

confidence: 64%

“…This included attitude of doctor, explanation of their disease, diagnosis and treatment facility provision. This is higher as compared to previous studies by Ahsen et al 15 where it was 70%, by Verma et al 19 and by Kaur et al 16 where satisfaction was 67% and 78% respectively. It is less compared to study by Paniyadi et al 18 and Pande et al 17 where 94.7% and 97.3% of patients were satisfied with care provision by doctor and explanation of their disease and treatment respectively.…”

Section: Resultscontrasting

confidence: 64%

“…In our study 82.62% patients were satisfied with the attitude and courtesy shown by the staff which is almost equal to study conducted by Murama et al 20 which was 85.7%. It is less compared to the 98% and 96.4% seen in study by Kaur et al 16 and Paniyadi et al 18 respectively, but is higher compared to 75% and 53.8% seen in the study conducted by Verma et al 19 and in Akoijam et al 24 respectively. Some of the reasons of less satisfaction with the attitude shown by the staff could be overburden of work, working tirelessly and less time for their own mental health.…”

Section: Resultsmentioning

confidence: 59%

“…This is less compared to previous study by Ahsen et al 15 where attitude of nurses was highly friendly. It is also less compared to the study of Verma et al 19 where stay experience was 55.4% and the study by Kaur et al 16 showed 78% of satisfaction regarding care received and attitude of nurses. The study by Akoijam 24 also showed high satisfaction of 71.5% regarding stay experience.…”

Section: Resultsmentioning

confidence: 68%

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Assessment of patient satisfaction in inpatient department of Ayub Teaching Hospital Abbottabad, Pakistan.

Obaid Ur Rehman,

Mujeeb Ur Rehman,

Noor Ul Huda Rahim

et al. 2023

TPMJ

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Objective: To assess level of patient satisfaction in inpatient department of Ayub teaching hospital Abbottabad. Study Design: Cross-sectional Observational study. Setting: Different Wards of Ayub Teaching Hospital (ATH) Abbottabad. Period: July 2022 to September 2022. Material & Methods: Three hundred five sample size was calculated by WHO sample size calculator. Data was collected through a self-administered questionnaire by convenient sampling technique. Six parameters were marked on a Likert scale from 0-4 and total score were categorized into high satisfaction, mediocre satisfaction and low satisfaction. Data was analyzed on SPSS Version 23. Results: 240(78.69%) patients were highly satisfied, 38(12.46%) were mediocrely satisfied, while 27(8.85%) had low satisfaction with registration process. 252(82.62%) patients were highly satisfied, (10.49%) were mediocrely satisfied while 21(6.89%) patients had low satisfaction with the courtesy received from the staff. 158(51.80%) patients were highly satisfied, 86(28.2%) were mediocrely satisfied while 61(20%) had low satisfaction from hygiene of hospital. Similarly patient satisfaction during hospital stay, technical and professional expertise of hospital staff and affordability of medical treatment was also measured. Overall patients satisfaction with all six parameters combined was: 177(58.03%) patients were highly satisfied, 100(32.79%) were mediocrely satisfied and 28(9.18%) patients had low satisfaction. Conclusion: The results of this study confirm that patient satisfaction was high in the setup studied. However this study was conducted in one hospital to make it generalize there is a need of more studies at larger scale involving more hospitals.

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Section: Resultscontrasting

confidence: 86%

Section: Resultscontrasting

confidence: 64%

Section: Resultscontrasting

confidence: 64%

Section: Resultsmentioning

confidence: 59%

Section: Resultsmentioning

confidence: 68%

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Assessment of patient satisfaction in inpatient department of Ayub Teaching Hospital Abbottabad, Pakistan.

Obaid Ur Rehman,

Mujeeb Ur Rehman,

Noor Ul Huda Rahim

et al. 2023

TPMJ

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Development and validation of questionnaire assessing the perception of hospital patient safety practices in public health facilities of India

Krishnamoorthy

Samuel

Elangovan

et al. 2022

International Journal for Quality in Health Care

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Background In ‘‘To Err is Human’’ released by the Institute of Medicine Committee on Quality of Health Care, it was emphasized that it is important to establish a safety culture in the hospitals and ensure that the patients are not inadvertently harmed by the errors. Hence, we developed and validated a questionnaire for assessing the perception of patient safety practices across the secondary and tertiary care facilities in India. Methods The scale was developed based on literature review and expert opinion. It consisted of 10 questions and response to these items were based on a 5-point Likert scale ranging from “strongly agree” to “strongly disagree”. All the analysis was performed using STATA version 14.2 software. Exploratory factor analysis (EFA) was run using principal components analysis with oblique Promax rotation, and confirmatory factor analysis (CFA) using structural equation modelling with maximum likelihood estimation. Results The entire dataset was split into testing set to run EFA (with 692 participants) and validation set to run CFA (with 645 participants). In EFA, two factors were retained as they had eigenvalue more than one (4.76, 1.09) and the scree plot also showed that the slope flattens off after two factors. Factor loadings were generated using oblique promax rotation. Factor 1 consisted of seven items (Item 1, Item 2, Item 3, Item 4, Item 5, Item 6, Item 7 – questions related to patient-doctor communication, hospital environment and procedures) accounting for 47.6% of variance, and Factor 2 had three items (Item 8, Item 9, Item 10 – infection prevention and control practices in hospital) explaining 10.9% of the variance. Thus, together the two factors explained 58.5% of the variance. CFA revealed good confirmatory fit indices of 0.85, standardized root mean square residual of 0.07 and acceptable Tucker-Lewis Index of 0.80. The reliability coefficient was 0.88 indicating very good internal consistency. Conclusion This study develops and validates a scale that can be used universally for assessing the patients’ perception on hospital safety practices across secondary and tertiary care facilities in India.

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The situation and influencing factors of outpatient satisfaction in large hospitals: Evidence from Henan province, China

Ren

Lei

Tarimo

et al. 2021

BMC Health Serv Res

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Background The level of outpatient satisfaction plays a significant role in improving the quality and utilization of healthcare services. Patient satisfaction gives providers insights into various aspects of services including the effectiveness of care and level of empathy. This study aimed to evaluate the level of patient satisfaction in the outpatient department and to explore its influencing factors in large hospitals (accommodating over 1000 beds) of Henan province, China. Methods We analyzed data from Henan Large Hospitals Patient Satisfaction Survey conducted in the year 2018 and included 630 outpatients. Structural Equation Model (SEM) was used to explore the relationship among evaluation indicators of outpatient satisfaction levels. We used Dynamic Matter-Element Analysis (DMA) to evaluate the status of outpatient satisfaction. Binary Logistic Regression (BLR) was adopted to estimate the impact of personal characteristics towards outpatient satisfaction. Results The overall score for outpatient satisfaction in large hospitals was 66.28±14.73. The mean outpatient satisfaction scores for normal-large, medium-large, and extra-large hospitals were 63.33±12.12, 70.11±16.10, 65.41±14.67, respectively, and were significantly different (F = 11.953, P < 0.001). Waiting time, doctor-patient communication, professional services, and accessibility for treatment information were shown to have directly positive correlations with outpatient satisfaction (r = 0.42, 0.47, 0.55, 0.46, all P < 0.05). Results from BLR analysis revealed that patients’ age and frequency of hospital visits were the main characteristics influencing outpatient satisfaction (P < 0.05). Conclusions The outpatient satisfaction of large hospitals is moderately low. Hospital managers could shorten the waiting time for outpatients and improve the access to treatment information to improve the satisfaction of outpatients. It is also necessary to enhance service provision for outpatients under the age of 18 as well as the first-time patients.

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Assessment of patient’s satisfaction visiting a tertiary health care institute in north India

Cited by 9 publications

References 21 publications

Assessment of patient satisfaction in inpatient department of Ayub Teaching Hospital Abbottabad, Pakistan.

Assessment of patient satisfaction in inpatient department of Ayub Teaching Hospital Abbottabad, Pakistan.

Development and validation of questionnaire assessing the perception of hospital patient safety practices in public health facilities of India

The situation and influencing factors of outpatient satisfaction in large hospitals: Evidence from Henan province, China

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