Assessment of Patient Satisfaction with Pharmaceutical Services In A Hospital In Bayelsa State South-South Of Nigeria

Peter, Owonaro A

doi:10.19080/oroaj.2017.06.555686

Cited by 1 publication

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“…Many factors influence patient satisfaction with pharmacy services, such as socio-demographic variables (age, gender, marital status, and race), waiting time, medical status, and patient expectations, pharmacy location, drug availability, and cos [ 6 , 11 – 13 ]. Patients have favorable sentiments toward community pharmacists and ask them for guidance and medication advice [ 14 – 16 ], pharmacist attitude toward their patients how polite and respectful they are in addition to their respectful explanation and advice on medications management and counseling, in addition to the promptness of service and waiting time patients need to obtain the service have a great impact on patient satisfaction, the location of pharmacy and ease of patients arrival in addition to the facility working hours [ 6 , 12 , 15 ]. This study aimed to measure the overall patient satisfaction with pharmaceutical services provided in hospitals and its association with socio-demographic variables and focusing on Pharmacist relating issues, medications-related issues, in addition to working and waiting time-related issues.…”

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confidence: 99%

Outpatients satisfaction and perceptions toward pharmaceutical services in public and private hospitals in Palestine: a cross-sectional study

Al Zabadi,

Shraim,

Sawalha

et al. 2023

J of Pharm Policy and Pract

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Background Pharmaceutical care is an essential component of healthcare services, and patient satisfaction with these services is crucial for improving overall health outcomes. We aimed to evaluate patient satisfaction and perception with pharmaceutical care services provided at public and private hospitals for outpatient pharmacies. This study can provide insights into the quality of pharmaceutical services provided in both settings and identify areas for improvement. Materials and methods A cross-sectional 1-month study was conducted in three hospitals in Nablus city in the Northern District of West Bank, Palestine. Participants were a convenience sample of outpatients who attended the study-selected hospitals (two public and one private). A sample of 30 patients from each hospital was selected with a total of 90 patients. A self-administered questionnaire was used to assess socio-demographics pharmacist-related issues, waiting and working time, and medication availability. Results A total of 90 patients were recruited. The overall level of patient satisfaction with pharmaceutical health services was moderate with a mean of 3.24 out of 5. Females represented 58.9%. The most prevalent age was (30–39) years (30%). There was a statistically significant difference in patient satisfaction with pharmaceutical services regarding working time between the morning and evening shifts (p value = 0.009) in favor of morning shift. No statistically significant differences in satisfaction with pharmaceutical treatments based on socio-demographics (age, gender, marital status, education level, family income, employment status, and living place), were found. Nearly, 70% of patients indicated having problems getting the medicine on their last visit to the hospital pharmacy. Only 66.7% of patients expressed satisfaction with the pharmacies’ operating (working) hours. Conclusions Patient satisfaction with pharmaceutical care services could be enhanced by involving pharmacists in patient-oriented training and informing patients about the role of pharmacists. Patient satisfaction in the evening shift might be improved by establishing a system for continuous evaluation and improvement of pharmaceutical care services in hospitals to ensure the highest quality of care for patients in addition to implementing technology such as electronic prescribing and medication management systems that can improve the accuracy and efficiency of pharmaceutical services in hospitals.

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