Assessment of the environmental sustainability of restaurants in the U.S.: The effects of restaurant characteristics on environmental sustainability performance

Jang, Yoon Jung; Zheng, Tianshu

doi:10.1080/15378020.2019.1691416

Cited by 25 publications

(45 citation statements)

References 27 publications

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“…With increasing pressures of environmental problems, embracing green aspects or elements in hospitality companies became an important issue for practitioners (Chan and Hsu, 2016). Many researchers have shown increasing interests in the following topics: the extent to which hotel or restaurants are committed to environmental management or practices (Jang and Zheng, 2020; Khatter et al , 2019); managers’ or employees’ involvement (Chan and Hsu, 2016; Sharma et al , 2020); customers’ attitudes or behavioral intentions toward green or environmentally friendly restaurants/hotels (Balaji et al , 2019; González-Rodríguez et al , 2020; Olya et al , 2019); the effect of green advertising messages such as attribute- and benefit-based appeal messages (Xu and Jeong, 2019). However, research on the green service environment within stores has been limited.…”

Section: Literature Reviewmentioning

confidence: 99%

The role of customer familiarity in evaluating green servicescape: an investigation in the coffee shop context

Jang

2021

IJCHM

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Purpose This study aims to examine the impact of green atmospheric and communicative servicescape dimensions on customers’ emotional and behavioral outcomes and explores the moderating effect of customer familiarity. Design/methodology/approach Data were collected from coffee shop customers in the USA. Structural equation modeling and a multigroup analysis were used for analysis. Findings The findings indicated that the atmospheric dimensions of green coffee shops have a greater impact than communicative dimensions on customers’ green place attachment and loyalty. However, the effects of green servicescape depend on customer familiarity. The impact of the communicative servicescape on customers’ attachment and loyalty is significantly greater in a high-familiarity group than in a low-familiarity group. Practical implications The findings provide coffee shop managers with insights into effective design of a green service environment. Although managers focus on both dimensions, they may use customer familiarity as a segmenting or targeting tool in designing the green service environment and developing a sustained relationship with customers with different levels of familiarity. Originality/value This study extends the existing servicescape models by incorporating green place attachment as a construct to comprehend customers’ inner evaluations. It also contributes to the literature on attachment by demonstrating the clear linkage between both green servicescape dimensions and place attachment. This study highlights customer familiarity construct that should be a critical issue in advancing the understanding of customer behavior in the green servicescape context.

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Section: Literature Reviewmentioning

confidence: 99%

The role of customer familiarity in evaluating green servicescape: an investigation in the coffee shop context

Jang

2021

IJCHM

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“…Previous literature on environmental management can be divided into three main topics. First, some studies have tried to assess environmental sustainability for certain urban [8], region [9,10], or industry [11]. The past literature usually adopted the "aggregated" environmental performance index score as the research variables, ignoring the underlying internal relationship between the sub-constructs of environmental performance (i.e., environmental health and ecosystem vitality).…”

Section: Introductionmentioning

confidence: 99%

A Research on the Relationship between Environmental Sustainability Management and Human Development

Lai

Chen

2020

Sustainability

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The study explores the relationship between environmental performance and human development. A canonical correlation analysis was conducted to discover the maximum correlation between environmental performance and human development with the optimal estimated weights for indicators as constituting the composite indices. The results show that environmental health—being the most decisive—and ecosystem vitality are important indicators for representing the environmental performance. Other important indicators, in declining order, for constituting the human development index are mean years of schooling, expected years of schooling, and life expectancy at birth, with gross national income (GNI) being the last with relatively low weight. The canonical environmental performance index has utmost effect on mean years of schooling, then expected years of schooling, with explanatory power of more than 70% for both. Effect on life expectancy at birth is more than 60%, but only less than 30% on GNI. The canonical human development index has the highest explanatory power with nearly 80% for environmental health, but only 40% for ecosystem vitality. Both canonical composite indices reach a high correlation of 91% and the mutual explanatory power is 83%, confirming that environmental performance and human development are indeed positively and highly correlated.

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“…These networks can also be a tool to promote social sustainability [7,34], which, in this research context, is defined as the process of generating organization members' social health and wellbeing. Organizations further enhance environmental sustainability when they actively seek to preserve natural resources, minimize their actions' harmful effects on the environment and contribute to improving humans' overall quality of life [35,36]. Kim, Kim and Kim [37] and Schlosser [38] found that the restaurant industry's success is extremely sensitive to how restaurants affect quality of life and the environment.…”

Section: Literature Reviewmentioning

confidence: 99%

The Effect of Countries’ Health and Environmental Conditions on Restaurant Reputation

et al. 2020

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Corporate reputation enhancement in the restaurant industry has recently been increasingly driven by the central importance of consumer review websites and customers’ greater awareness of sustainable practices regarding health and the environment. In this context, the research question of the present study was if there is a relationship between health and environmental conditions, and restaurants’ corporate reputation on a country level. Trying to answer this question, the present study sought to analyze the effects of countries’ health and environmental conditions on their restaurants’ corporate reputation, thereby contributing to the existing knowledge about how sustainable environments influence the industry’s competitiveness. The research design included different methodological approaches, and was divided into three main phases: restaurant corporation identification, reputation database design, and results. To this end, reputation data from a consumer review website were gathered for a sample of restaurant corporations and establishments connected to the European countries on the Healthiest Country Index.The methods were based on regression analysis. The results indicate that restaurant reputation improves in healthy, sustainable environments, specifically in countries ranked as the healthiest. These findings provide a better understanding of how aspects related to health and environmental sustainability influence corporate reputation.

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Assessment of the environmental sustainability of restaurants in the U.S.: The effects of restaurant characteristics on environmental sustainability performance

Cited by 25 publications

References 27 publications

The role of customer familiarity in evaluating green servicescape: an investigation in the coffee shop context

The role of customer familiarity in evaluating green servicescape: an investigation in the coffee shop context

A Research on the Relationship between Environmental Sustainability Management and Human Development

The Effect of Countries’ Health and Environmental Conditions on Restaurant Reputation

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