The majority of processes in chemical industry is nonlinear. However we often take advantage of linear approximation and analysis as the useful simplification. Nonetheless, one has to remember that the reality is often complex, nonlinear and full of unknown unknowns. One of the forgotten aspects in control engineering is connected with the symmetricity. Asymmetric properties appear, when the process or instrumentation introduces nonlinearities. Control systems are then exposed to the asymmetrical behavior and should properly react, while their performance measures have to take them into account. This paper proposes robust control performance indexes in form of the M-estimator using logistic ψ function denoted σ H and α-stable distribution scale factor γ. Additionally, their application procedure in industrial chemical engineering environment is proposed. The approach is illustrated with an example of the pH neutralization process. INDEX TERMS Asymmetry, control performance assessment, fat-tails, MPC, pH neutralization.