Assessment of the quality of care according to parents and - or guardians, pediatric dentistry service, Hospital Pediatrico del Niño Jesus, Cordoba, Argentina

Abstract

Objective: To evaluate the quality of care perceived by parents or guardians of children seen in the pediatric dentistry service of the HPNJ in the city of Córdoba, 2019.Methods: The SERVPERF survey was applied to a sample of 427, calculated by random sampling. The responses were processed in Infostat professional version 2018. The means of the 22 questions of the questionnaire were calculated, the five quality dimensions were analyzed in detail and the responses of the PSF (population without fissure) and PCF (population with fissure) groups were compared.Results: The dimensions with the highest level of satisfaction were Reliability and Empathy and the dimensions with the lowest satisfaction were Tangibility and Responsivenessin both groups, with higher perceived quality in the PCF group in the individual analysis and in overall satisfaction.Conclusions: The parents and/or guardians surveyed expressed positive assessments of the quality of the dental service received. The best valued dimensions were Reliability and Empathy and the least rated were Tangibility and Responsiveness. Overall satisfaction was related to sex, age, educational level and social coverage