“…According to Palšaitis et al (2016), Chlivickas et al (2009), professionalism, skills and flexibility of the logistics employees at logistics and transport companies are of particular importance in the opinion of service users, as logistics specialists comprise a constituent element in the process of service creation, provision and consumption; and that particular element reflects the demand of clients, as well as the representation of the service quality. Scientific research by Harreld et al (2007), Ledauskaitė (2010), Palšaitis et al (2016) and Vaičiūtė et al (2017) all the time emphasized the importance of the competencies of logistics specialists and how important they are for transport organizations. Logistics specialists are involved in various problem-solving processes, therefore, inconsistencies between the competencies of a logistics specialist in a transport company, and the competencies required to deal with various issues or professionally perform the functions, such as planning of logistics services, organizing and controlling their performance and execution, occur regularly.…”