Assessment of use and quality of library services, accessibility and facilities by students at Cape Peninsula University of Technology

Becker, Deborah; Hartle, Hillary; Mhlauli, Gugu

doi:10.7553/83-1-1642

Cited by 6 publications

(4 citation statements)

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“…The study results contrast Hartle, Becker and Mhlauli's (2017) study on assessing the use and quality of library services, accessibility, and facilities by students at CPUT. The study concluded that the exponential growth of information and developments in digital technologies for accessing and using data have rapidly created many problems for conventional library service delivery models, such as the location and use of physical items.…”

Section: Effects Of Technologies On Service Quality In University Lib...contrasting

confidence: 63%

“…Hartle, Becker and Mhlauli (2017) survey all aspects of library operations to determine the degree of satisfaction with library facilities and to identify areas for change and future growth.…”

Section: Effects Of Technologies On Service Quality In University Lib...mentioning

confidence: 99%

“…Hartle, Becker and Mhlauli (2017) conclude that the exponential growth of information and digital technologies for accessing and using data has rapidly created many problems for conventional library service delivery models such as the location and use of physical items.…”

Section: Effects Of Technologies On Service Quality In University Lib...mentioning

confidence: 99%

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Performance evaluation of service quality and user satisfaction in selected Zimbabwe university libraries.

Ndinde

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Section: Effects Of Technologies On Service Quality In University Lib...contrasting

confidence: 63%

Section: Effects Of Technologies On Service Quality In University Lib...mentioning

confidence: 99%

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Performance evaluation of service quality and user satisfaction in selected Zimbabwe university libraries.

Ndinde

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“…Whiteboard commentary, for example, has been used to evaluate and improve reference services, individual research consultations, accessibility, space assessments, and event planning. (Archambault & Justice, 2017;Becker et al, 2017;Camacho et al, 2019;Ferria et al, 2017;Fournier & Sikora, 2017;Halling & Carrigan, 2012;Ippoliti et al, 2017;Mamtora, 2013;Montgomery, 2014;Robison & Muszkiewicz, 2018;Spencer & Watstein, 2017). At Northern Colorado Libraries, librarians utilized whiteboards and flip charts to study how students use library space, which subsequently informed institutional space improvement and redesign priorities (Trembach et al, 2019).…”

Section: Literature Reviewmentioning

confidence: 99%

Tell Us What You Really Think: Implementing a Mixed-methods Approach to Library User Assessment

Grote

Dill

Hardin

2023

JoNL

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This article presents an analysis of student feedback received via formal biennial survey and informal post-it notes assessment, and advocates for the use of informal assessment methods to supplement formal methodologies. A biennial satisfaction survey and an informal post-it notes assessment were employed to collect data from library users and yielded comprehensive, timely, and actionable feedback from the students, faculty, and staff. Feedback received from the two assessment methods allowed the University Library of Columbus (ULC) to gain a greater understanding of user needs and preferences which was used to improve library spaces, resources, and services to increase user satisfaction. While each method has advantages and disadvantages, combining varied assessment methods helped the ULC to gain a more holistic understanding of its users and provided a rich set of actionable data. Furthermore, student feedback is a valuable tool for library advocacy and outreach to both the university community at large and administrators.

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When library cares: mining insights from LibQUAL+ to determine university students’ priorities

Zulfiqar,

Khalid

2024

PMM

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PurposeThis study aims to evaluate students' satisfaction with university library services in southern Punjab, Pakistan, emphasizing their perspective on service quality (SQ).Design/methodology/approachA LibQUAL+® survey with 22 core items was conducted within university settings using convenience sampling. In total, 345 usable responses were returned through Google Forms. Data analysis involved descriptive statistics, ordinal logistic regression test, Pearson and Deviance statistics and chi-square test to assess the satisfaction status of library users.FindingsThe study found that libraries generally meet SQ standards. However, there were minor gaps in information control (IC) and library as place (LP).Practical implicationsThe study provides library administrators with actionable insights to enhance services, encouraging stakeholders to adopt optimal library practices for heightened efficiency and user satisfaction.Social implicationsIt highlights the crucial role of libraries in shaping future societal progress by emphasizing the need for elevated user services. Librarians can use this knowledge to modify their planning and take impactful initiatives that align with the evolving needs of their users.Originality/valueWhile many studies have utilized LibQUAL, this research is unique for its focus on addressing university library services in underdeveloped regions facing economic challenges. It attempts to fill the information gap by offering a transferable approach for strategic priorities in similar settings.

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Assessment of use and quality of library services, accessibility and facilities by students at Cape Peninsula University of Technology

Cited by 6 publications

References 6 publications

Performance evaluation of service quality and user satisfaction in selected Zimbabwe university libraries.

Performance evaluation of service quality and user satisfaction in selected Zimbabwe university libraries.

Tell Us What You Really Think: Implementing a Mixed-methods Approach to Library User Assessment

When library cares: mining insights from LibQUAL+ to determine university students’ priorities

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