“…The randomness, immediacy and disposability of internet‐based nursing services can maximise the use of nursing human resources, but the specificity of the service site and the unpredictability of the population and the emergencies they face also increase safety risks for nurses and patients (Xie, 2019 ; Zhao et al, 2021 ). Such services should be demand‐driven and refined in terms of theoretical knowledge, operational skills, safety awareness, ethics and regulations, communication and etiquette, operational environment, use of items and equipment, medical consumables and medical waste disposal, risk warning awareness, rapid response capability and first aid techniques; in addition, such services should seek to develop practical, scientific and quantitative training programmes to improve the professionalism and qualifications of nurses (Shen et al, 2021 ; Xv et al, 2020 ; Zhao et al, 2022 ).…”