Attitudes toward the design of Islamic mobile shopping apps in Turkey: the case of hijab clothing mobile apps from the perspective of conservative consumers

Abstract

Purpose This study aims to determine the attitudes of Turkish consumers toward Islamic mobile shopping apps and discuss whether these apps will need to be designed in accordance with Islamic rules in Muslim countries or not in the sample of Turkey. Design/methodology/approach A descriptive study was used. The data was collected online through a questionnaire form. The one-sample t-test and univariate analysis of variance were used to analyze the data obtained from 379 individuals. Findings The results show that Turkish customers have mostly positive attitudes toward Islamic mobile shopping apps and demand that the pictures, videos and advertisements used on mobile shopping apps be in concordance with Islamic rules. As a result of this study, consumers do not mind the colors or lean toward the use of models on Islamic mobile shopping apps. Furthermore, there are differences between gender with regard to using Islamic mobile shopping apps, showing that male consumers have a more positive attitude toward Islamic mobile shopping apps compared with female consumers. Research limitations/implications Like many previous empirical studies, this study has limited its context to capture a particular geographical area. Moreover, in this study, the data are obtained by judgmental sampling as a nonrandom sampling method. The contributions of the current study are restricted to Islamic mobile apps for the hijab clothing sector in Turkey. Practical implications The results obtained can become a yardstick to measure consumer attitudes toward Islamic mobile apps’ attributes. Originality/value The primary benefit is to call the attention of mobile app designers to the design features of mobile shopping apps aimed at Muslim users. The second benefit is to determine the expectations of Muslim users regarding the design of Islamic mobile shopping apps, and eventually establish the fundamental Islamic design features needed to be available on new Islamic mobile shopping apps.

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“…Mobile app is a software application designed by a technology company for a service provider company that is designed in such a way that an application is obtained that enhances the ability of the application to meet consumer needs (Yang, 2013in Baran & Barutçu, 2022, mobile applications are a form of company adaptation to handling and communicating with consumers for the many features available and making it easier for consumers to shop. The design of the applications presented to service providers is a significant factor in influencing consumers to shop and choose an application, so it requires a reliable designer in making the design of the application that makes it easier for users to operate the application (Baran & Barutçu, 2022).…”