Attribution of Responsibility after Failures within Platform Ecosystems

Dunn, Brian Kimball; Jensen, Matthew L.; Ralston, Ryan

doi:10.1080/07421222.2021.1912937

Cited by 16 publications

(6 citation statements)

References 65 publications

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“…The stability in positive events (vs. negative) stimulates individuals to believe they will receive the same experience in the future. According to Dunn et al [ 38 ] and Swanson and Kelley [ 22 ], individuals are more likely to become satisfied with the positive, permanent cause (vs. temporary). Individuals tend to avoid risks, so they prefer stable positive events to avoid losing reliability and confidence in the suppliers’ abilities [ 39 ].…”

Section: Literature Reviewmentioning

confidence: 99%

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Sustainability of Leisure Tourism Events from a Destination Social Responsibility Perspective: Do Attribution Theory Dimensions Matter?

Maki

Hassan

Helal

et al. 2023

IJERPH

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Although Destination Sustainable Responsibility (DSR) has become a critical factor in upholding tourists’ satisfaction and positive behavioral outcomes, research on how tourists perceive different attributional dimensions (e.g., controllability, stability) about the existing information adequacy on tourists’ behavior is limited. Additionally, no study has investigated how DSR influences leisure tourists’ satisfaction across various characteristics. Therefore, the current research has the novelty of examining the effects of Destination Sustainable Responsibility (DSR) on leisure tourists’ satisfaction. The study reveals two attribution theory dimensions, controllability, and stability, as mediators and information adequacy as a moderated mediation. Additionally, the study investigates how tourists’ personalities (extroverted, conscientious, neurotic, open, and agreeable) affect their perceptions of attribution dimensions. A quantitative analysis of 464 tourists who experienced leisure activities in sustainability resorts in the Red Sea was conducted to explore these relationships. The results provide a better understanding of how DSR affects leisure tourists’ satisfaction and how different personalities influence their perceptions. Our research findings demonstrate that tourists’ perceptions of destination sustainability initiatives (DSR) are contingent upon the controllability and stability of events and that extraverted and conscientious tourists reach different attributions on DSR than those with neuroticism and openness levels and agreeableness. Additionally, it appears that information adequacy concerning the controllability of events is privileged over the event’s stability about informant amount with DSR. We explore the implications of our conclusions from both theoretical and management perspectives.

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Section: Literature Reviewmentioning

confidence: 99%

“…Whereas the event controllability dimension reflects the perceived degree to which events are under service providers’ control [ 38 ]. Several attribution studies have revealed that consumers feel disappointed when service providers cannot control service failure [ 38 , 40 ].…”

Section: Literature Reviewmentioning

confidence: 99%

Sustainability of Leisure Tourism Events from a Destination Social Responsibility Perspective: Do Attribution Theory Dimensions Matter?

Maki

Hassan

Helal

et al. 2023

IJERPH

View full text Add to dashboard Cite

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“…Locus of control significantly impacts behavioral regulations that affect individuals' interpretations [Cleveland, Kalamas, Laroche, 2012]. There are two types of individuals' LOC; the first one is internal LOC, or, in another term (an internal attribution), which considers that individuals attribute events outcome to themselves than others [Jackson, 2019;Dunn, Jensen, Ralston, 2021]. In contrast, the external LOC or, in another term (an external attribution) considers that individuals attribute events outcome to external causes than themselves such as service providers' inefficiency or luck [Hampson, Gong, Xie, 2021].…”

Section: Theoretical Frameworkmentioning

confidence: 99%

“…Individuals who attribute events to external causes stimulate confusion when making decisions [Hwang, Choe, Kim, 2020] because it sometimes influences contradictory sentiments when producing ideas to make decisions [Dunn, Jensen, Ralston, 2021]. In contrast, favorable outcomes are more likely to be attributed internally with an internal locus of control [Harris et al, 2006].…”

Section: Theoretical Frameworkmentioning

confidence: 99%

“…For instance, people with an internal LOC are more likely to attribute events outcomes to themselves more than others (dispositional attribution) [Karkoulian, Srour, Sinan, 2016]. Whereas people with an external LOC are more likely to ascribe events' outcomes to external causes, such as social circumstances, powerful others, and chances [Hwang, Choe, Kim, 2020;Dunn, Jensen, Ralston, 2021].…”

Section: Introductionmentioning

confidence: 99%

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Tourists’ locus of control impact on destination brands online reviews: Destination employees’ efficiency as a mediator

Saleh¹

2021

Vestnik SPbSU. Management

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Tourist behavior is crucial when studying tourists’ reviews. Fleeting but powerful, greedy behavior drives tourists to exaggerate negativity while reviewing tourism destination brands. To date, however, the current studies on tourism have not considered the role of greed to harm destination reputations. To address the issue, this study relies on locus of control theory as one of critical theories that treat consumer behavior. The study investigates the correlation between tourists’ locus of control and their review of tourism destinations in terms of the employees’ efficiency at destinations. The study uses a distributed survey among 230 frequent travelers using STATA software to analyze regressions for data analysis and mediation analysis. The study uses different measurement scales with 17 items to ensure the reliability and validity of the research. The results revealed that tourists who attribute the holiday success to their choices of destinations, provide positive reviews of those destinations and do not exaggerate negative feedback in the reviews. The study also shows that employees’ efficiency at the destination plays a crucial role as a mediator between tourists’ locus of control and their reviews. Theoretical and managerial implications are discussed.

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Digital platform ecosystems in flux: From proprietary digital platforms to wide-spanning ecosystems

Nerbel

Kreutzer

2023

Electron Markets

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Digital Platform Ecosystems (DPEs) represent a distinct form of interorganizational relationship cultivated on digital infrastructures. Although DPEs are researched extensively among management scholars, shortcomings in formalizing their emergence remain. Particularly re-occurring patterns and temporal dimensions of emergence continue to be relatively unexplored. We review existing literature in an integrative manner and shed light on DPE emergence by deriving a framework comprising four distinct stages. We thereby sharpen the understanding of DPEs and bring convergence to an increasingly fragmented field of research by accounting for industrial innovation management, organizational, market-based, and ecosystem-based views. As a result, we present a classification of DPE emergence stages and related key activities contributing to the progression from a nascent digital platform into a wide-spanning DPE. Finally, we propose multiple avenues for future research.

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Attribution of Responsibility after Failures within Platform Ecosystems

Cited by 16 publications

References 65 publications

Sustainability of Leisure Tourism Events from a Destination Social Responsibility Perspective: Do Attribution Theory Dimensions Matter?

Sustainability of Leisure Tourism Events from a Destination Social Responsibility Perspective: Do Attribution Theory Dimensions Matter?

Tourists’ locus of control impact on destination brands online reviews: Destination employees’ efficiency as a mediator

Digital platform ecosystems in flux: From proprietary digital platforms to wide-spanning ecosystems

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