Background: Audiology is experiencing pressure from market forces that may change the profession’s nature. Research suggests understanding resistance to change and organizational culture may provide insights that facilitate change.
Purpose: This study was designed to examine audiologists’ resistance to change, organizational culture, and clinical practices related to hearing aid pricing and audiology assistants.
Research Design: This study utilized a cross-sectional, non-experimental, survey design.
Study Sample: Participants were 205 US audiologists, representing diversity across experience, work setting, and location.
Data Collection: The study-designed survey examined demographics and clinical practice strategies. Resistance to Change (RTC) scale examined disposition towards change. Organizational Culture Profile (OCP) examined organizational culture perspectives.
Results: The majority (52%) of respondents use bundled pricing but 42% of these repondents anticipate transitioning to unbundling. Use of hybrid pricing is increasing. Service-extender personnel were reported by 41%; in addition, 32% who did not report audiology assistants were employed currently, anticipate they will in the future. Results indicated lower resistance to change and greater years of experience were associated with more positive perceptions about organizational culture. Pricing structure was related to experience.
Conclusions: Trends indicate use of bundled pricing is decreasing, use of hybrid pricing is increasing, and employment of audiology assistants is increasing. Experienced audiologists are more likely to report unbundled and hybrid pricing compared with less experienced audiologists.
Key Words: Audiologist, Resistance to Change, Organizational Culture
Abbreviations: Audiology Assistant (AA), Hearing Instrument Specialist (HIS)