The contribution of conduction electrons to the Auger neutralization rate of a slow ion at a metal surface has been calculated. We have considered the scattering of He ϩ on Al and studied the effect of the ion potential on the neutralization rate. This has been accomplished by taking into account the modification of the wave function of the captured electron induced by the presence of the ion. The effect of the ion potential is shown to increase the Auger neutralization rate. We have also calculated the Auger deexcitation of He* (nϭ2) atoms in front of an aluminum surface, including the distorsion created by the surface on the atom states. In this case, the deexcitation rate is reduced by the mixing of atom and surface states, which also leads to a nonvanishing deexcitation rate of metastable He (2 1 S). ͓S0163-1829͑98͒06543-6͔