Authentibility Pass: An Accessible Authentication Gateway for People with Reduced Abilities

Abstract

Authentication is a key component of modern web interfaces. As such, it is important that these authentication mechanisms are inclusive to all users including those with reduced abilities. In this paper, we describe our work on Authentibility Pass that allows users with reduced abilities to communicate their authentication and accessibility requirements to organisations, thus ensuring that authentication is accessible. We first, describe a market validation phase of 30 minute interviews (N=9) with key stakeholders, such as higher education institutions, charities and financial institutions. From our findings, we identified that people with reduced abilities need to repeatedly inform organisations of their requirements. The Authentibility Pass Proof of Concept was then developed comprising of an Android application, database, web interface and Application Programming Interface (API). The market validation results, requirements specification, user interface designs and preliminary evaluation results are discussed, including suggestions for future work. Authentibility Pass will increase the awareness of organisations to customer requirements with reduced abilities, resulting in higher levels of satisfaction.