Automated Teller Machine Network Pricing - A Review of the Literature

McAndrews, James

doi:10.2202/1446-9022.1023

Cited by 51 publications

(35 citation statements)

References 13 publications

Supporting

Mentioning

Contrasting

Unclassified

Order By: Relevance

“…In banking sector ATM is very much visible revolution (Litan, 1999). Besides, Mcandrews (2003) describe a number of utilities and importance in his article as: ATM has reduced cost servicing, cash can be easily withdrawal from any place and at any time, no need to visit to a bank to withdrawal cash and it save the time as well. Furthermore, Raihan, et al, (2001) stated that in recently in Bangladesh, the shared ATMs network has been introduced and will be promoted to other parts of the country.…”

Section: Customer Satisfaction In Term Of Service Quality By Applyingmentioning

confidence: 99%

Customer Satisfaction Level in Islamic Banking and conventional Banking (A Case of Pakistan)

Ullah¹,

Iftikhar

Shahid

et al. 2016

J Mgt Info

View full text Add to dashboard Cite

The main purpose of this research study was to identify the level of customer's satisfaction by using the products and services of both Islamic and conventional banks in Pakistan. Furthermore, this research study determined the customer's satisfaction level in banking in terms of; internet banking, management interaction and the banking environment, service quality in term of SERVQUAL model, ATM facilities, privacy and security The main objective of the study was to investigate the following main points.(1) Customer`s satisfaction level in Islamic and conventional banks. (2): Why customers prefer to choose Islamic banking system in Pakistan? (3): Why customers prefer to choose conventional banking system in Pakistan? It is therefore, a critical literature has been carried out which investigated the real factors through which customer satisfaction take place in banking sector. The closed ended questionnaire has been used in this research study in order to collect research data. To analyze the collected data, cross tabulations and charts have also been used which showed the satisfaction level of the customers of Islamic and conventional banks and also to differentiate between the participant`s responses of Islamic and conventional banks. A large number of factors have been observed from the research study analysis which illustrated that, in Pakistan, customers are more satisfied from the products and services of conventional banks rather than that of Islamic banks. However, in Pakistan, the customer satisfaction in all financial institutions is not as good as according to the standard. In addition, the banking sector is trying to improve all of their products and services and want to make them according to the international standard. But due to various factors such as; the political instability and religious norms, the banking sector is still far behind. ARTICLE INFORMATION

show abstract

Section: Customer Satisfaction In Term Of Service Quality By Applyingmentioning

confidence: 99%

Customer Satisfaction Level in Islamic Banking and conventional Banking (A Case of Pakistan)

Ullah¹,

Iftikhar

Shahid

et al. 2016

J Mgt Info

View full text Add to dashboard Cite

show abstract

“…As the profit function of firm i is convex with respect to N i and C i , 17 This implies that there can only be three types of equilibria: no deployment, full deployment 17 Notice that the profit function is also convex in standard Hotelling models when firms invest in quality. 18 The fourth corner N i = 0 and C i = T j cannot be optimal, because ∂Π i The following proposition presents the equilibrium deployment: Observe that in the central region there might be multiple equilibria.…”

Section: The Case Without Surchargesmentioning

confidence: 99%

ATM SURCHARGES: EFFECTS ON DEPLOYMENT AND WELFARE^*

Chioveanu¹,

Faulí‐Oller²,

Sandonı́s³

et al. 2009

The J Industrial Economics

View full text Add to dashboard Cite

This paper analyzes the effects of ATM surcharges on deployment and welfare, in a model where banks compete for ATM and banking services. Foreign fees, surcharges and the interchange fee are endogenously determined. We find situations in which surcharges are welfare enhancing. Under strategic fee setting, the increase in deployment caused by surcharging might compensate the surplus loss caused by the increase in prices.

show abstract

“…The quality of service provided by the ATM serves as a mean of improving bank's competitiveness. It also enhances the relationships between the banks and their customers (McAndrews, 2003). Although, the service rate of teller in banking halls could be more than that of ATM.…”

Section: Introductionmentioning

confidence: 99%

A framework for evaluating the performance of automated teller machine in banking industries: A queuing model-cum-TOPSIS approach

Anyaeche¹,

Ighravwe²

2018

10.5267/j.ac

View full text Add to dashboard Cite

The improvement in the provision of banking services to customers enhances bank's performance (profitability and productivity) and the amounts of dividend declared to shareholders as well as bank's competitiveness. One means of fast tracking the service time for bank customers is through the use of self-servicing machines, such as automated teller machine (ATM). Total service cost, expected waiting time in queue, ATM utilization and percentage of customer loss are some of the performance indices that are used to evaluate the service rendered by a bank's ATM. This study proposes a framework for evaluating the performance of ATM by integrating queuing model and Technique for Order of Preference by Similarity to Ideal Solution (TOPSIS) methodology. Applicability of the framework was tested using practical data obtained from four banks in Nigeria. It was observed that the average ATM usage in the study area was less than 50%. The TOPSIS results identified Bank A as the best ranked bank. In addition, the results obtained revealed that banks with two ATM were ranked higher than banks with more than two ATM.

show abstract

Automated Teller Machine Network Pricing - A Review of the Literature

Cited by 51 publications

References 13 publications

Customer Satisfaction Level in Islamic Banking and conventional Banking (A Case of Pakistan)

Customer Satisfaction Level in Islamic Banking and conventional Banking (A Case of Pakistan)

ATM SURCHARGES: EFFECTS ON DEPLOYMENT AND WELFARE^*

A framework for evaluating the performance of automated teller machine in banking industries: A queuing model-cum-TOPSIS approach

Contact Info

Product

Resources

About

Automated Teller Machine Network Pricing - A Review of the Literature

Cited by 51 publications

References 13 publications

Customer Satisfaction Level in Islamic Banking and conventional Banking (A Case of Pakistan)

Customer Satisfaction Level in Islamic Banking and conventional Banking (A Case of Pakistan)

ATM SURCHARGES: EFFECTS ON DEPLOYMENT AND WELFARE*

A framework for evaluating the performance of automated teller machine in banking industries: A queuing model-cum-TOPSIS approach

Contact Info

Product

Resources

About

ATM SURCHARGES: EFFECTS ON DEPLOYMENT AND WELFARE^*