Abstract:In this paper, the authors demonstrate that language diversity imposes a significant barrier in message communication like Short Messaging Service (SMS). SMS and other messaging services, including Multimedia Messaging Service (MMS) and e-mail, are widely used for person-to-person and Business-to-Consumer (B2C) communications due to their reach, simplicity and reliability of delivery. Reach and service delivery can be further enhanced if the message is delivered in the recipient’s preferred language. Using lan… Show more
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