2021
DOI: 10.1088/1755-1315/827/1/012021
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Automatic voice quality evaluation method of IVR service in call center based on Stacked Auto Encoder

Abstract: The basic features extracted by traditional methods for speech quality evaluation are not clear, which leads to the small correlation coefficient of subjective and objective evaluation value. Therefore, an automatic voice quality evaluation method for IVR service in call center based on stackable automatic encoder is proposed. All kinds of devices are used to simulate the real use of IVR service voice of call center and collect IVR service voice of call center. According to the process of sampling quantization… Show more

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