Automation as a Driver of Digital Transformation in Local Government

Lindgren, Ida; Toll, Daniel; Melin, Ulf

doi:10.1145/3463677.3463685

Cited by 23 publications

(8 citation statements)

References 14 publications

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“…On the one hand, with the help of this approach, we identified strategic changes (structural and technological) that we correlated with policy options for the transformation and development of public administration (Thatcher and Brower, 1998). On the other hand, we highlighted the role of structural factors in maintaining and increasing digital divides in relation to automation, interactivity and complexity of digital systems – dependent on technological infrastructure and human resource training (Jansen and Ølnes, 2016; Lindgren and Melin, 2017; Lindgren and Jansson, 2013; Lindgren et al, 2019). The objectives and investments in the NRRP are thus situated in the continuation of national approaches and strategies for capitalizing on digital potential and managing structural challenges.…”

Section: Discussion Recommendations and Practical Applicationsmentioning

confidence: 99%

“…“Before” and “after” digitalization reflect the major changes produced within the public administrations of the individual Member States and the modes of provision and access in a sociotechnical system (Trist, 1981), which vary in terms of: the degree of interactivity, the technical complexity of digital systems (Jansen and Ølnes, 2016; Lindgren and Melin, 2017), and the level of automation, mediation and involvement of officials and civil servants in verifying the eligibility of access to public services (according to formal criteria) (Lindgren and Jansson, 2013; Lindgren et al, 2019: 431).…”

Section: Introductionmentioning

confidence: 99%

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Digitalization of public administration in EU member states in times of crisis: the contributions of the national recovery and resilience plans

Profiroiu

Negoiţă

Costea³

2023

International Review of Administrative Sciences

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This article explores, in a comparative manner, the state-of-play of digital transformation of public administration in EU Member States. Using a specific methodological toolkit that combines policy and statistical analysis for each EU Member State, this article evaluates the investments in the digitalization of public services, the use of broadband, the access to digital public services, the number of e-government users, the level of digital public services for citizens and businesses and open data. In our analysis, we will argue that the gaps and discrepancies in the field of digitalization of public administration, correlated with the indicators monitored in the Digital Economy and Society Index, have conditioned the EU Member States to design specific actions, measures and investments related to the national context. Points for practitioners The gaps and discrepancies concerning the digitalization of public administration are analyzed and evaluated in relation to the state-of-play of digital transformation of public administration in EU Member States, correlated with the objectives and funding allocated to the digitalization pillar of the NRRP. The digitalization gap is measured by identifying and evaluating quantifiable indicators. Evaluations regarding the pillar of the digital transformation of public administration at national and regional levels are available, allowing comparative analyses to be carried out.

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Section: Discussion Recommendations and Practical Applicationsmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

Digitalization of public administration in EU member states in times of crisis: the contributions of the national recovery and resilience plans

Profiroiu

Negoiţă

Costea³

2023

International Review of Administrative Sciences

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“…The digitization of processes mainly focuses on improvement through the use of technologies by reducing the number of steps required to perform a task [87]. In the case study, automation was developed for some services related to management in order to assist in performing the processes concerned without the involvement of administrative staff [88]. This study addresses digital transformation transition from the perspective of the previous understanding of technological terms, such as the automation of processes at a university, and the use of big data in how organizational routines can impact and enable organizational transformation.…”

Section: Digital Transformation Transitionmentioning

confidence: 99%

Organizational Routines and Digital Transformation: An Analysis of How Organizational Routines Impact Digital Transformation Transition in a Saudi University

Almatrodi

Skoumpopoulou

2023

Systems

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This study was undertaken in response to the current lack of research identifying organizational routine influences that are exerted on organizations, including in relation to digital transition. Digital transformation refers to the integration of digital technologies, such as data analytics and automation, into an organization, engendering changes in its work routines, processes, structure, and culture. However, digital transition is a strategic process involving significant structural and procedural changes in the shift from one technology to another. Therefore, understanding the effect of organizational routines is essential for understanding how digital transformation impacts an organization, and how best to manage this transition. This study explores the impact of organizational routines on digital transition, in order to understand how they can facilitate a successful digital transformation. It employs a single case study of a university that recently implemented digital technologies, including big data analytics and automation, in some of its managerial services for its employees. It marked a significant technological shift for this public university, and the study specifically explores how the organizational routines affected this digital transition, particularly in terms of managerial and administrative issues. In modern times, many universities worldwide have undergone significant changes, and it is therefore essential to document the impact of organizational routines on digital transition, especially in developing countries where universities play a crucial societal role. The complexity of universities as organizations, and the interaction between organizational routines and digital transition highlight the importance of a case study approach for understanding this complexity. The university with which this study is concerned is a leading public university that holds considerable influence and a leadership role within the higher education sector, and which has adopted various technologies and information systems. The success of the digital transformation at this university may have a significant impact on other universities in the region and encourage them to adopt similar approaches to digital transition and digital transformation in the future, if they understand the impact of organizational routines in such transitions. The results show that organizational routines play a leading role in digital transformation transition; moreover, some aspects can explain the ways in which these routines influence digital transformation transition, such as inherited status, the adaptation of technology and changes to current organizational settings, and power. This study can contribute toward the successful implementation of digital transformation and influence the strategies adopted for the transitions required by digital technologies.

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“…The research conducted by the authors indicates that RPA tools are just beginning to be used in city town halls, in particular in the context of implementing digital transformation as part of introducing the smart city concept [18]. This is why the research objectives of this article include (G1) determining the potential use of RPA tools in carrying out the digital transformation of cities and, thus, contributing to the implementation of the smart city concept; (G2) conducting an analysis of a project involving the use of RPA tools in a city town hall using the example of electricity billing document management; and (G3) identifying the determinants that have an impact on the success of robotic process automation in the case study related to the city, and comparing them to the determinants that apply in the cases of enterprises.…”

Section: Introductionmentioning

confidence: 99%

The Use of Robotic Process Automation (RPA) as an Element of Smart City Implementation: A Case Study of Electricity Billing Document Management at Bydgoszcz City Hall

Sobczak

Ziora

2021

Energies

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Smart cities are an extremely important, multi-faceted subject, both in terms of their practical aspects and in terms of research. This is expressed, among other things, in the multitude of approaches to this concept. These approaches differ based on the emphasis placed on individual aspects: some focus more on technology, and others put more weight on social issues, while still others value sustainable development issues. Currently, an important topic of discussion about the development of the smart city—the importance of which has become even greater in the context of the COVID-19 pandemic—is the digital transformation of the city. The use of robotic process automation (RPA) tools can be a part of such a transformation, as such tools, using advanced software, enable the automation of those tasks carried out thus far by humans. Although such an approach has, to date, been widespread in the case of enterprises (in particular, those operating in the financial and BPO/SSC sectors, but less often in the utilities sector, the first applications of these solutions in the context of process automation for cities are also beginning to emerge in various parts of the world. This article is based on a case study approach. The implementation conditions (including the constraints) of such an approach, the benefits achieved, and the lessons learned (which can be important for other local government units) are outlined using the example of the Bydgoszcz city hall’s (Poland) electricity billing document management. The results of the case study presented here lead to the conclusion that the use of RPA tools enables, very quickly and at relatively low cost, measurable results to be achieved that are related to the processing of electricity billing documentation for the city of Bydgoszcz. This allows the assertion to be made that robotic process automation can be taken into consideration as one of the tools used to build smart cities.

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Automation as a Driver of Digital Transformation in Local Government

Cited by 23 publications

References 14 publications

Digitalization of public administration in EU member states in times of crisis: the contributions of the national recovery and resilience plans

Digitalization of public administration in EU member states in times of crisis: the contributions of the national recovery and resilience plans

Organizational Routines and Digital Transformation: An Analysis of How Organizational Routines Impact Digital Transformation Transition in a Saudi University

The Use of Robotic Process Automation (RPA) as an Element of Smart City Implementation: A Case Study of Electricity Billing Document Management at Bydgoszcz City Hall

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