Availability management of hotel rooms under cooperation with online travel agencies

Ling, Liuyi; Dong, Yufeng; Guo, Xiaolong; Liang, Liang

doi:10.1016/j.ijhm.2015.07.005

Cited by 58 publications

(38 citation statements)

References 53 publications

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“…The same number of papers (14) covered the topic of Multiple sale Channels according to the ICTs available to hotels. Amongst others, the works of Ling et al (2015), Law et al (2007), Lee et al (2013b), or Karande and Magnini (2011) deal with the sale of rooms in hotels, not only through their own websites but also using other online channels, such as OTAs (Online Travel Agencies) that we will describe in more detail below.…”

Section: Multiple Channelsmentioning

confidence: 99%

ICTs in hotel management: a research review

González

Gascó

Llopis

2019

IJCHM

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Purpose Hotels are dependent on information and communication technologies (ICTs) for both their internal management and their relationships with customers and the other stakeholders. Therefore, research on ICTs in the hotel sector has kept growing lately. The purpose of this paper is to offer a review of the literature dedicated to ICTs in hotel management by analyzing papers published in seven prestigious journals in the field of Hospitality Management. Design/methodology/approach The 147 papers analyzed – published over a 27-year period – have been studied according to a variety of criteria such as their research methods, perspective, statistics used, topics covered, technologies and authors and countries. Findings The conclusions suggest a promising future regarding both ICT applications for hotel management and research in this area. Research limitations/implications Concerning limitations, the most important one stems from the selection of works subject to examination because our analysis dealt with papers published in only seven journals, other publication sources have not been considered. Nevertheless, the present paper can prove useful both for researchers and hotel managers because new trends are emerging in both contexts with regard to technologies themselves as well as to some of their uses. Originality/value One of the most important contributions made with this work is the preparation of a list with the topics covered by the papers under examination. Moreover, no studies have to date specifically tried to identify the technologies used in hotel management by means of a literature review.

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Section: Multiple Channelsmentioning

confidence: 99%

ICTs in hotel management: a research review

González

Gascó

Llopis

2019

IJCHM

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“…Hotels achieved rate parity between investigated distribution channels. Moreover, companies are now much more familiar with various techniques like accurate demand forecasting, managing of cut-off date for booking, allocating rooms between different distribution channels, and announcing room availability for online travel agents (Ling et al, 2015;Thompson, Failmezger, 2005;Tso, Law, 2005). However, in the middle of 1990s, the market situation was completely different.…”

Section: Internetization and The Relations Between Hotel Industry Andmentioning

confidence: 99%

“…Thus, only real-time booking feature at hotel's own website allows the accommodation enterprises to compete with online travel agents. Direct online distribution connected with the quality and features of hotel website, such as a reservation form on the website, instant confirmation of the reservation, and secure payment (Phelan et al, 2011;Purnawan, 2011), reward programme, price policy (O'Connor, Murphy, 2004), and management of availability of hotel rooms through indirect channels (Ling et al, 2015), makes disintermediation possible for hoteliers.…”

Section: Determinants Of the Internetizationmentioning

confidence: 99%

Internetization of selling hotel rooms in metropolitan area of Łódź (Poland)

2017

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“…Ling et al. () propose a method for hotels to cooperate with an OTA by managing the availability of hotel rooms for the OTA to maximize their profit. Van der Rest et al.…”

Section: Introductionmentioning

confidence: 99%

“…For example, Koide and Ishii (2005), Sierag et al (2015), and Chua et al (2016) present models studying hotel room allocations with early-discount, cancellation, and overbooking facilitated by OTAs. Ling et al (2015) propose a method for hotels to cooperate with an OTA by managing the availability of hotel rooms for the OTA to maximize their profit. Van der Rest et al (2016) study how the position of a hotel on the OTA's search page influences the likelihood of being booked.…”

Section: Introductionmentioning

confidence: 99%

Optimal online channel strategies for a hotel considering direct booking and cooperation with an online travel agent

Yan

2017

Int Trans Operational Res

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This paper studies the channel strategies for a hotel considering alternative online distribution channels. The decision for the hotel involves whether to rely on direct booking via its official website or cooperating with an online travel agent (OTA), and if the latter is suggested, what business model to be adopted for the cooperation with the OTA. Three mathematical models, i.e., direct booking model, OTA merchant model, and OTA agent model, are developed to evaluate the costs and benefits in the three different cases. The negotiation process in the OTA agent model is studied by using the generalized Nash bargaining solution. The optimal decisions and profits are analyzed with respect to the values of key parameters. Results of numerical examples are discussed to show the implications of the established models.

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Availability management of hotel rooms under cooperation with online travel agencies

Cited by 58 publications

References 53 publications

ICTs in hotel management: a research review

ICTs in hotel management: a research review

Internetization of selling hotel rooms in metropolitan area of Łódź (Poland)

Optimal online channel strategies for a hotel considering direct booking and cooperation with an online travel agent

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