2020
DOI: 10.1108/md-11-2019-1601
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Back to the future of Knowledge Management Systems off the beaten paths

Abstract: PurposeThe evolution of Knowledge-Management (KM)-related literature has highlighted that Knowledge Management Systems (KMSs) have undergone massive changes in collaborative environments. Information-Systems-enabled KM seems to be the necessary response to the recent challenges posed by globalisation and technology dynamics to both large companies (LCs) and small and medium enterprises (SMEs).Design/methodology/approachThis paper provides a systematic review about KMSs to offer an analytical overview of their … Show more

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Cited by 14 publications
(15 citation statements)
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“…As knowledge is recognized as a crucial asset for every organization in today's knowledge‐intensive, sharing economy (Anand et al, 2019 ), the knowledge‐based view of the firm considers knowledge to be the root of a company's strategic advantage (Grant, 1996a (1; 2); Cerchione et al, 2020 ). Among various knowledge management routines, knowledge sharing, albeit one of the most significant ones for the firm success (Wang & Noe, 2010 ) is one of the most affected by forced onlinezation (Lee et al, 2020 ), as knowledge sharing is by definition happening in communication between different people (Grant, 1996b (2); Husted & Michailova, 2002 ; Van den Hooff & de Ridder, 2004 ) and thus containing a various degree of knowledge content distortion in various communication modes and situations due to, for example, different distribution of explicit and tacit knowledge (Gubbins & Dooley, 2021 ).…”
Section: Introductionmentioning
confidence: 99%
“…As knowledge is recognized as a crucial asset for every organization in today's knowledge‐intensive, sharing economy (Anand et al, 2019 ), the knowledge‐based view of the firm considers knowledge to be the root of a company's strategic advantage (Grant, 1996a (1; 2); Cerchione et al, 2020 ). Among various knowledge management routines, knowledge sharing, albeit one of the most significant ones for the firm success (Wang & Noe, 2010 ) is one of the most affected by forced onlinezation (Lee et al, 2020 ), as knowledge sharing is by definition happening in communication between different people (Grant, 1996b (2); Husted & Michailova, 2002 ; Van den Hooff & de Ridder, 2004 ) and thus containing a various degree of knowledge content distortion in various communication modes and situations due to, for example, different distribution of explicit and tacit knowledge (Gubbins & Dooley, 2021 ).…”
Section: Introductionmentioning
confidence: 99%
“…This study gives a noteworthy contribution to the body-of-knowledge on KM while broadening prior reviews (Kuah & Wong, 2011;Asrar & Anwar, 2016;Cerchione et al, 2020) in different ways. First, the present study applies bibliometric and network approaches to uncover the most influential articles, scholars, institutions, and countries as per the number of articles published and citations.…”
Section: Discussion Implications and Conclusionmentioning
confidence: 77%
“…Over the past 20 years, research on knowledge management (KM) has witnessed considerable attention throughout the world and is well at the end of its third decade of investigation. The KM is becoming a strategic factor for all industries to survive in today's dynamic global business competition (Cerchione et al, 2020;Kaklauskas & Kanapeckiene, 2005).…”
Section: Introductionmentioning
confidence: 99%
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“…The existing reviews cover large firms as well (e.g. Cerchione et al 2020 ) or focus on very limited areas of KM in SMEs, e.g., Cerchione et al ( 2016 ) focused on KM in SME networks, Costa et al ( 2016 ) were interested in the role of information, knowledge, and collaboration in the internationalisation decisions of SMEs and recently Saratchandra and Shrestha ( 2022 ) conducted a review to determine the role of cloud computing in KM for SMEs and Su and Daspit ( 2021 ) addressed KM from the perspective of family firms; i.e., they are very narrow in perspective and not able to determine the evolution of research on KM in SMEs. Consequently, the overall purpose of the paper is to structure existing research, identify its current trends, and offer a comprehensive overview of recent research strands and topics in KM in SMEs to propose promising future directions.…”
Section: Introductionmentioning
confidence: 99%