“…Along with flat organizational structures and simple organizational processes (Storey, 1994;Ghobadian & Gallear, 1996), SMEs tend to exhibit rich information networks (employees at all levels are likely to interact with one another on a regular basis) and a high degree of internal transparency (employees at all levels are likely to be more cognizant of others' work assignments and roles, perspectives and taken decisions) thus allowing coordination in the absence for formalized rules and procedures (Street & Meister, 2004). The SME owner/CEO has considerably more personal influence over a firm's strategies, tactics and operations than her peers in larger enterprises as well as considerable personal opportunity to engage in decision processes across the firm (Levy & Powell, 2005). As a result, although a flat, informal organizational structure is likely to exist, decision making tends to be quite centralized around the owner/CEO (Bianchi, 2002), which engenders centralized IT governance structures (Brown, 1997;Sambamurthy & Zmud, 1999).…”