“…Awareness, here defined as the perceived importance of having access to services, leads to growth in expectations and in the willingness to participate in public services (Berdi, 2019; Cheema et al, 2010; Flores-Macías, 2018; Kang and Park, 2018; Kinyondo and Byaro, 2019; Shao et al, 2018). Besides that, public trust is also affected by the quality of governance in general (Calleja et al, 2017; Cheema et al, 2010; Güemes, 2019; Levitsky and Murillo, 2009; Ochoa and Graycar, 2016; Sulemana, 2015; Tang and Huhe, 2016; Wittemyer et al, 2014; Yeboah-Assiamah et al, 2014; Zhong, 2014).…”